Dionne Roberts-Dymond Email & Phone Number

Canada

Milton, Ontario, Canada

• Top preforming member of the Insurance Operations team providing customer service, document sourcing, data entry, operations project coordination • Maintain and prepare reports, completes phone and online inquiries, requests, system errors• Improved and expedited new employee training by creating a queue manual, to ensure product knowledge retention• Working alongside top Canadian insurer clients to deliver the easiest and successful experience with our products• Continuously working to enhance company profile and client product knowledge by writing content for company newsletter

• Prepared and posted job ads for employment opportunities • Reviewed candidate pool, and conducts preliminary phone interviews • Scheduled and conducted interviews and reference checks • Scheduling and leading training for new hires • Improved job performance and standards by creating and distributing orientation manual for new hires • Optimized hiring of the “perfect fit” by customizing the interview questionnaire• Provide administrative duties assigned by management for projects and programs

Creating a friendly work environment for co-workers as well as providing excellent customer service, supervising and training a part of the team.

Change Management Certificate

Change Management Process Certificate

Applications Of Everyday Leadership, 96%

Negotiation, feedback and coaching, conflict management, and leading change. The objectives are to learn how to use leadership skills.

Bachelor Of Arts (B.A.), Sociology