Dionne Walker Email & Phone Number

United States

Atlanta, Georgia

Atlanta, Georgia

Greater Atlanta Area

▪ Provided daily customer support by completing equipment orders and maintenance requests for our business customers, including Enterprise and Government, using the Zero Defect methodology▪ Provided direct support to customers via phone and email; Written and verbal clarification and direction to internal and external customers ▪ Processed request individually tailored to each company within contractual guidelines and internal corporate compliance▪ Managing escalations and large research requests▪ Ensuring first contact resolution▪ Maintained an in-depth level of knowledge in all order processing procedures, account maintenance transactions, and related compliance requirements.▪ High retention and execution of product and service knowledge to ensure accuracy within every transaction completed to benefit customers▪ Provided peer to peer coaching and feedback as needed ▪ Assisted with various special projects ▪ Reviewed orders and identified points of process breakdown and suggested

Bachelor Of Business Administration (Bba), Project Management

Education record

I am member of Toast Master