Dionne Mckay Email & Phone Number

Toronto, Ontario, Canada

• Full Time staff.
• Housing worker supporting over ninety live in residents with a variety of needs, and various levels of vulnerability and needs for daily living.
• Effective communication competence, oral, written and observation; including De-escalation, CPI training, CPR/AED training, and Applied Suicide Intervention Training.
• Case Management, when necessary, advocacy for a wide variety of services, and eviction prevention.
• Main point of contact to facilitate colleagues such as PSW's, or other Case Managers who regularly meet their client's where they reside, as required.
• Community development, connecting this community together acknowledging resident's birthdays with their consent; to enhance a sense of belonging in the community.

Toronto, Ontario, Canada

• Provided outstanding customer service to patients and staff in a fast-paced office with two physicians.
• Worked as a relief receptionist as needed including booking appointments in a professional manner.
• Standardized a filing system to ensure flow of lab work, ultrasound results and any other results were ready when patients had their appointment.
• Collaborated with staff to ensure lofty standards were achieved and maintained throughout the practice.
• Maintained professional relationships with staff and other medical offices.
• Cleansed waiting room and individual patient rooms, in-between visits.

Program Advisory Committee, Addictions And Mental Health

This is a voluntary position participating on the Program Advisory Committee as a recent graduate.

Diploma Of Education, Substance Abuse/Addiction Counseling

Certificate, Indigenous Studies - First Peoples Stories, High Honors