Dionne Watson-Woods Email & Phone Number

Concord, California, United States

Concord, California

Concord, Ca

Concord, Ca

Concord, California

Oakland, California

Revamped Sparkpoint Oakland’s (SPO) orientation which helped to increase our client retention rate by 50%• Instrumental in changing Sparkpoint Oakland’s workforce development program in conjunction with Lao Family Community Development’s coach.• As director I helped increase job placement by 12%. 8% of our clients increased their credit by 5% or more, 6% of clients increased their savings by 5% or more and 40 of our clients achieved a credit score of 600 or more compared to last year.• Proven success as a collaborator (public, nonprofit and private sector partners) serving 250 clients yearly.• Supervised seven employees, scheduled work hours, trained, resolved conflicts and facilitated staff development on a daily basis.• Planned and administered SPO budget for programs, equipment, grant allocations and support services while staying 20% under budget.• Established and maintained relationships with other agencies and organizations in the Bay Area in order to meet Sparkpoint Oakland’s members needs  Created, coordinated and facilitated our Member Appreciation Night (MAN) which increased our follow up rate with clients by 25% • Directed fund-raising activities by providing feedback and essential data for proposals and grants. • Marketing – produced informational materials for events, slide shows, external presentations, and promotional material. • Researched and analyzed member and community needs in order to determine program directions and goals.• Event management and planning of a fundraiser/retirement party, SPO grand opening, quarterly MAN, client award ceremony and yearly holiday events• Proficient in Outlook, Word, Excel, PowerPoint, Internet Research, Publisher, Salesforce and Efforts to Outcomes (ETO) applications Spoke to community groups and corporations to promote SPO services to their clients and employees as well as solicit donations.

Sparkpoint Oakland

Implanted new membership process for clients and updated the process and procedures for staff• Developed and Organized – our member appreciation night• Facilitated all staff meetings; which included customer service and procedure training, updated resources, Sparkpoint information and arranging guest speakers from other community based organizations to inform coaches on other resources available to clients• Standardized and organized training manual for Sparkpoint Oakland as well as trained all new employees• Facilitated SPO retreat, by preparing and presenting the power point presentation to all staff and managers • Oversaw all Westlake Middle School SPO University needs from food to supplies for classes• Maintain all resources available to clients via flyers, front office PowerPoint and e-mail communications• Assist coaches in finding resources and needed research for client needs • Redesigned client files, goal checklist and client achievement requirement for coaches to use. • Responsible for providing administrative and secretarial support for executive director like assisting visitors and answering telephone calls

San Francisco Bay Area

Alameda, Ca

Analyze employee benefits ensuring all proper documents were supplied and accurate.•Provided customer service for new and transferring Kaiser Employees on all aspects of their benefits package.•Used effective approaches for choosing a course of action or developing appropriate solutions and /or reaching conclusions.•Analyzed union workers union status to ensure accurate records.•Through PeopleSoft analyzed and adjusted union employee’s yearly increases.

Analyzed production processes. Identified and implemented efficient cost containment methods in conjunction with increasing productivity.•​Streamlined company operations, identified more productive methods to achieve top performance, eliminated waste and reduced expenses.•​Planned, implemented, and assessed curriculum with emphasis on driver handheld training for drivers.

Planned and directed processes for the Oakland Metro Division of United Parcel Service while providing leadership and training of over 400 employees in different departments.•​Streamlined UPS operations, identified more productive methods to achieve top performance, eliminated waste and reduced expenses through the re-looping project of the Oakland building.•​Performed times study allowances of drivers in numerous cities within the East Bay District.•​Presented presentations on a quarterly basis to management, on projected volume growth, productivity growth and stats.•​Well-developed management skills. Utilize all assets and resources available, maximizing employee productivity and performance to achieve corporate goals and objectives.•​Supervised colleagues during hectic seasonal periods. Managing a center of 55 drivers, and 3 office staff during peak season (Christmas time) for two seasons. This consisted of dispatching the center, answering customer calls, coordinating driver helpers and managing any other center needs.•​Skilled in determining program needs through task analysis. Resolved problems and revised existing systems.

Certficate In Non-Profit Management, Non-Profit Management

Mba, Business Management

Bs, Business Administration And Management, General