Dionne Zhen Email & Phone Number

• Coordinates recruitment for residency and fellowship programs, including responding to inquiries fromprospective applicants to program, process electronic applications submitted via ERAS (1000+ applications), prepare files for review, invite selected candidates to interview, prepare and moderate multiple interview itineraries involving applicants, faculty, residents and tours, and compile statistical candidate assessment data for competitive ranking• Handles on-boarding process for incoming trainees in compliance with requirements established by the hospital and Board of Registration in Medicine and off-boarding process for graduating trainees in compliance with requirements established by ACGME/RRC• Provides program related assistance, including but not limited to weekly payroll, correspondence requests such as letters of verification and recommendation, manage trainees files, and scheduling wellness events for trainees• Manages training program’s expenses and trainee reimbursements to ensure compliance with given budget• Directly supports Residency Program Directors and Fellowships Program Directors, including but not limited to preparing meeting documents and coordinating meeting schedules internally and externally• Serves as liaison for residents and institution

• Prepared accurate minutes of meetings, as required• Coordinated and maintained schedules of educational programs, including regular and special conferences for 40 residents• Utilized New Innovations system for accurate and complete record-keeping systems for program including tracking evaluations, assignments, and clinical documentation in compliance with requirements established by accrediting, certifying and licensing organizations such as ACGME/RRC and internally with the GME Office• Provided direct support to the Program Coordinator in preparing required documentation for interviews, onboarding, evaluation processes, and offboarding in compliance internally with GME office and externally with ACGME accreditation standards• Coordinated monthly education conference schedules for trainees, including arrangement of food services and documentation of faculty attendance• Created monthly social media content to promote program and build program presence

University Of Massachusetts

• Created and published subtitles content biweekly to address backlog of library inventory, resulting in increased library access for disabled learners• Publicized faculty thesis, research, and articles to digital repository to increase access to open education resources for faculty and student body• Maintained and ensured accurate correlation within department’s database and faculty pages

• Screened up to 35 resumes and cover letters of applicants per week and assisted with performing background checks on candidates• Composed monthly HR employee communications, including monthly newsletter and retention benefits events to increase employee satisfaction• Managed and updated over 200 employee files ensuring accuracy such as legal records and onboarding documentation; I-9 forms, disability forms, and other documentations

• Coordinated monthly professional development program schedule and logistics for up to 50 professional development events and workshops per month• Developed and organized skills building training materials for professional development workshops such as PowerPoint, Excel, Word, and other related computer skills. • Advised clients with job search via O*net, LinkedIn, Indeed, and other job search boards

• Translated and aided the Unemployment Insurance department to achieve accurate communications with clients• Reviewed and inputted up to 200 applications and supporting documents per week into the ETO database• Customized the company's application and event flyers to promote company's professional services

Business Administration And Management, General

Education record