As a Roaming Specialist Technician at the Department of Education and Training (DET) Victoria, I provide high-quality technical support and network administration services to over 60 schools across the state. I have successfully implemented several domain networking solutions, iPad deployments, printer management, backup systems, and recovery projects, ensuring the optimal performance and security of the IT infrastructure. I hold the ITILv3 Foundation and Microsoft Certified Technology Specialist (MCTS) credentials, demonstrating my proficiency and professionalism in the field.I am also the Service Delivery Manager at Technically Minded, a company that I co-founded and developed since 2019. I have negotiated and secured exclusive contracts and deals with product vendors and clients, ranging from universities to small and medium enterprises. I have managed and trained teams of technical support specialists, delivered and presented products and services in the education industry, and coordinated events and conferences. I am passionate about solving problems, learning new technologies, and providing excellent customer service. I have extensive experience and expertise in 3D printing, o365 migration, Google Cloud Services, SEO, and various web platforms, such as Joomla, WordPress, Moodle, and SharePoint. I am always looking for new challenges and opportunities to grow and contribute to the IT sector.