Dionpius Jefferson Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta, Indonesia

Business Development, Partnerships, Sales, Marketing, Foundation, Licensing and Public Affairs

Greater Jakarta Area, Indonesia

Business Plan, KPI, and Business Unit Strategic Alignment

Greater Jakarta Area, Indonesia

Business and Network Expansion Strategy, Regional Pricing, Marketing Analytics and Reporting, Go-To-Market, Network CAPEX Planning

Greater Jakarta Area, Indonesia

Business Planning, LTE Investment Strategy, KPI Development and Implementation, Cost Efficiency, Project Management, Business Process

Greater Jakarta Area, Indonesia

A joint venture established by XL Axiata and Indosat Ooredoo providing consultancy services for Optimized Network Design.

Manila, Philippines; Jakarta, Indonesia

• Project: Globe Telecom - CRM & Billing Implementation
• Coordinated review sessions, delivery of documents, and plans for signing-off, as well as reported status to Program Management Office on a regular basis (involving ~300 documents and ~100 people).
• Created new templates that helped streamline the process of tracking and reporting of Scoping & Demand Management.Project: Indosat - Product Development
• Process Improvement, Product Design, and Project Management for Product Development activities.

Greater Jakarta Area, Indonesia

• Project: Telkomsel - CRM Business Process Transformation and Change Management
• Led 15 team members to develop 165 Standard Operating Procedures (SOPs) based on eTOM, Telkomsel Customer Lifecycle Management (CLM), and Amdocs Scenario Optimization Modeling (ASOM).
• Built RACI Matrix and Job Description, and recommended Policy Adjustment and KPIs.
• Developed Business Impact Assessment (BIA) Approach, identified impacted users, and conducted sessions.
• Aligned the client’s organization units to perform new CRM activities based on the Role-Based Access (RBA).
• Developed CRM Communication materials, Change Measurement surveys, and Business Readiness checklist.

Jakarta, Indonesia

• Partnered with HR department to study the recruitment business process, recommended 4 alternative solutions to build the application in-house, supervised 2 interns in documenting the requirements, and tracked project.
• Reviewed functional specification documents, referring to SAP and.Net as the ERP platforms, for the car sales, distribution, and CRM project to ensure business requirements were accurately represented.
• Acted as a change agent, motivating a group of 5 and connecting members to the management, in the Change Management program to increase productivity of Corporate IT.
• Led a group of 30 to organize the 2-day Annual Expo 2008 in 18 days, including timeline and meeting coordination, budget estimation, fund seeking, management updates, decision making, problem solving, and performance.

Jakarta, Indonesia

• Initiated SAP Refreshment Training to transfer knowledge to new users due to recruitment and job rotation, and successfully achieved 500+ users nationwide.
• Evaluated bi-monthly SAP ticket problems, designed targeted ad hoc training based on users’ needs, and conducted user training to eliminate tickets for the same problems and reduce data errors.
• Created training documents, managed training schedules, conducted in-house and on-site training, and traveled to auto dealers across Indonesia to support SAP and.Net Implementation.

Master Of Business Administration, Mba, 3.84

Activities and Societies: Beta Gamma Sigma, Resident Advisor SJSU International House, Entrepreneurship Lab, SJSU MBA Association.

Economics, Economics, 4.0

Coursework: • Microeconomics • Macroeconomics

Bachelor Of Science, Industrial Engineering, 3.52

Activities and Societies: Academic Supervisor of Industrial Engineering Student Council, President of Industrial Engineering Plant Visit.