Dieudonne Ntakirutimana Email & Phone Number

Ottawa, On, Ca

Ontario, Canada

As a Customer Service Representative (Service Desk) at 2Keys Corp. (an Interac company), I am dedicated to providing exceptional support. I handle client inquiries and provide technical support for 2Keys IT Security Systems. My responsibilities include offering bilingual support, troubleshooting issues, and ensuring smooth operations.

Ontario, Canada

At MSI, I handled inbound and outbound calls for MSI on behalf of Bell Canada and Virgin Plus. My responsibilities included answering questions, resolving issues, and making account changes. Additionally, I reminded customers about tech appointments.My focus was on providing a positive customer experience by offering solutions, accurate information, and suggesting TV, Internet, Home Phone, and Movies/Channels services.

Ottawa, Ontario, Canada

At AGF Steel Inc (Ottawa Division), I worked in a collaborative team environment where cooperation was essential. As a Shear Operator, I assisted machine operators, assemblers, and coworkers to ensure smooth operations. I prioritized cleanliness and strictly adhered to safety guidelines. Proficient in operating an overhead crane, I enhanced operational efficiency by retrieving rebar packs of various sizes and lengths.

Rwanda

In my role as the Kuja Kuja Insight Self-Swipe Specialist in Rwanda An Alight company (formerly American Refugee Committee), I ensured the success of Self-Swipe tablets across all Kuja Kuja locations. I trained and supported teams in data collection, contributing to Kuja Kuja's mission to spread happiness through data worldwide.I collaborated with global leaders to conduct productive brainstorming sessions, share valuable insights, and set ambitious goals to enhance the Self-Swiping experience for both customers and staff. My focus was on leveraging strong data analytics, building trust, and delivering personalized services to meet our customers' needs.

Rwanda

As an Insight Associate at Kuja Kuja, I collected daily customer feedback and uploaded it to the server. I actively participated in both Kuja Kuja team and Service Team meetings to discuss and implement improvements. Additionally, I communicated updates to customers about the changes made by the service team, fostering transparency and keeping the customer at the center of our service in the business of happiness.