Dionte Morgan Email & Phone Number

San Antonio, Texas, United States

I provide technical support and assistance to internal and external users, ensuring timely resolution of hardware, software, and network issues. My role involves assisting users with account setup and system access, managing and tracking incidents within our ticketing system, and maintaining detailed documentation of technical issues and resolutions. I collaborate with team members and IT departments to resolve complex problems and improve service delivery, while continuously identifying opportunities for process improvement. My technical expertise and problem-solving skills are dedicated to supporting Cherokee Federal's mission of delivering excellence in every project.

I recently graduated from the DevOps pathway, equipping myself with the latest tools and techniques to excel in this fast-paced industry. During my journey, I have not only acquired essential skills in automation, continuous integration/continuous deployment (CI/CD), and cloud technologies but have also demonstrated my commitment to cybersecurity by securing industry-recognized certifications. I am proud to hold certifications such as CompTIA Security+, Certified Ethical Hacker (CEH), and Splunk, which attest to my expertise in safeguarding systems and data against emerging threats. With this diverse skill set and knowledge, I am poised to make significant contributions to organizations seeking to optimize their development and operations processes while ensuring the highest standards of security and compliance. I am eager to leverage my expertise to drive innovation, streamline workflows, and deliver impactful solutions that propel businesses forward in today's digital landscape.

In my role as a Security Forces Airman, I was entrusted with guarding nuclear assets and aircraft, ensuring the security and integrity of these critical resources. Conducting Law Enforcement (LE) patrols, I maintained a vigilant presence, responding decisively to security incidents and maintaining order within the base perimeter. Additionally, I controlled access to the base and restricted areas, implementing stringent security measures to protect personnel, equipment, and sensitive information. Transitioning to Pass and Registration, I held a critical responsibility for managing access to restricted areas, ensuring the security and integrity of sensitive facilities and information. With meticulous attention to detail and a strong commitment to security protocols, I facilitated the controlled entry of authorized personnel into restricted areas, safeguarding against unauthorized access and potential security breaches. Utilizing my expertise in security procedures and access control measures, I meticulously verified credentials, conducted thorough background checks, and meticulously documented access permissions. By maintaining accurate records and adhering to strict security protocols, I played a key role in mitigating risks and enhancing overall base security posture. In the Supply role, I supported logistical operations, ensuring the timely procurement, inventory management, and distribution of essential supplies and equipment. Collaborating with colleagues across departments, I maintained accurate inventory records, coordinated shipments, and provided critical support to units to ensure mission readiness. My dedication to efficiency and accountability contributed to the smooth functioning of supply operations in support of mission objectives.Through my diverse experiences and responsibilities, I have honed invaluable skills in security operations, access control, and logistical management. I am proud of my service and the contributions I have made.