Dionte Thomas Email & Phone Number

Rocky Mount, North Carolina, United States

Wilson County, North Carolina, United States

Provided child support services to public assistance and non-public assistance clients in locating absent parentsEstablished support orders, enforcement and/or modify support and medical orders.Preparation, and investigation of documentation for court casesData collection through interviews with involved partiesCommunication through various means to ensure all necessary information is obtainedActive and effective listening skills and the ability to effectively communicate objectives.Actively collaborating with business partners, team members and clients to ensure positive outcome of cases.

Rocky Mount, North Carolina, United States

Loan Processing mortgage loan applications in a time sensitive manner for closings.Develop and document processes/business rules for new mortgage loan set-up and maintenance.Validate that all customer master and contact information is complete and accurate.Work with field teams and customers to correct information, work collaboratively with business partners to analyze root cause of data defects.Use established procedures for the monitoring of duplicate loan applications and maintenance of account deactivation.Use decision making skills in credit limit decisions through Salesforce.Review credit reports by researching DNBI report from applicable bureaus.Consistently provided professional, courteous and prompt customer service to commercial customers and business partnersCollecting payments via email or phoneExcellent communication skill set when assisting and managing others while interacting with members and proven skill set in problem solving skillsProvide detailed weekly time tracking of sales projects/service request provided using quality assurance services and company deliverablesProvide prompt and courteous customer servicePerform duties with minimal supervision and assistant with service accounts in high risk past due balancesComplete tasks as assigned from time to time by any manager on dutyKey responsibilities focused on Collections, Internal Repayment Department and AdministrationHands-on involvement in all aspects of customer service with departmental teams and member inquiries.

Tarboro, North Carolina, United States

Recorded work progress in accordance to almonds/cashews allotted by conveyer belt associatesElectronically stored files of all product cleaned for shipment; oversaw the production of 2 departments in addition to creating daily work order schedule was a requirement.Built and maintained strong customer rapportHandled troubleshooting problems that arose when needed; General duties of human resources on a day to day basis.

Rocky Mount, North Carolina, United States

Provided first line service to associates including the counting of all credits and adjustments made to customer accounts and maintenance functionsImplemented and delivered business plans and targets by allocating and organizing team resources to meet the business plan outlined by the organizationDeveloped an understanding of future business opportunities and recommendations for efficient growth by analyzing customers' concerns and providing issue resolutionsResponded to customer inquiries related to programs and products in a promptly mannerAssisted with updating daily logs for downtime and training purposesMet with upper management weekly to discuss departmental goals, new objectives, and strategize on area demographicsConsistently achieved monthly goals with obtaining 90-100% goals or more in all areas of job functions outlined.