Installed, maintained, and repaired products including equipment, integrated systems, subsystems, and software at client and field locations.- Performed a wide range of installation tasks such as running conduit and cable, and connecting trays, racks, and electronic hardware systems.- Installed, upgraded, and removed products, ensuring coordination with engineering field changes.- Assembled, installed, and configured systems and equipment according to site assessments and… Show more Installed, maintained, and repaired products including equipment, integrated systems, subsystems, and software at client and field locations.- Performed a wide range of installation tasks such as running conduit and cable, and connecting trays, racks, and electronic hardware systems.- Installed, upgraded, and removed products, ensuring coordination with engineering field changes.- Assembled, installed, and configured systems and equipment according to site assessments and schematics.- Completed system programming, optimization, and final commissioning and integrated acceptance testing of electrical systems.- Conducted routine system maintenance and analysis functions, including hardware configurations and replacing equipment components.- Provided on-site end-user training on system operation, maintenance, and limited troubleshooting.- Frequently traveled to customer sites to perform duties, requiring standing, walking, and using hands for extended periods, and lifting/moving up to 50 pounds.- Updated knowledge and skills to keep up with rapid advancements in computer technology.- Provided technical support to designers, marketing and sales departments, suppliers, engineers, and other team members throughout product development and implementation.- Tested and verified hardware and support peripherals to ensure they met specifications and requirements, by recording and analyzing test data.- Monitored the functioning of equipment and made necessary modifications to ensure the system operated in conformance with specifications. - Analyzed information to determine, recommend, and plan layout, including types of computers and peripheral equipment modifications. Show less

The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. As a Service Desk Technician I operate the help desk phone system and… Show more The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. As a Service Desk Technician I operate the help desk phone system and service desk tracking systems, answer incoming user calls or requests, log tickets and service requests, review incoming tickets and service requests, forward tickets to work center, escalate tickets and requests to appropriate personnel, perform service desk operations, execute different training programs to become proficient in system use and interoperability, evaluate and provide resolution for user tickets independently, document resolution in the appropriate ticketing systems and communicate directly with users. While completing other duties as assigned. Show less

Provides support for mobile device configurations and break-fix resolutions to include diagnostics, troubleshooting, reconfiguration, or software installation actions to correct any device errors indicating a defect in the device operation. Complete required training for access to include but not limited to: Remedy, Purebred, ITMS, etc. Use Remedy ticketing system to work and track customer’s requests for service and trouble incident tickets, managed in one or more associated… Show more Provides support for mobile device configurations and break-fix resolutions to include diagnostics, troubleshooting, reconfiguration, or software installation actions to correct any device errors indicating a defect in the device operation. Complete required training for access to include but not limited to: Remedy, Purebred, ITMS, etc. Use Remedy ticketing system to work and track customer’s requests for service and trouble incident tickets, managed in one or more associated Mobile queues.Resolve customer issues effectively or escalate to management when needed.Notify team lead of any Work Instructions (WI) or Standard Operating Procedures (SOPs) that may need to be created or updated. Ability to work under time constraints in a fast-paced and rapidly changing environment.Strong written and oral communication skills. Work well in a team environment. Provide excellent customer service to remote and in-person customers. Utilize ITIL best practices to enhance and optimize the services provided to end users. Show less