Représentant Service Client
Answer incoming phone calls, and respond to written communication. Also provide product information and make recommendations based on consumer’s needs.• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.• Continually maintain working knowledge of all company products, services, and promotions; log customer and contact information using various Client Relationship Management… Show more Answer incoming phone calls, and respond to written communication. Also provide product information and make recommendations based on consumer’s needs.• Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.• Continually maintain working knowledge of all company products, services, and promotions; log customer and contact information using various Client Relationship Management (CRM) tools. Show less