Dior Smith Email & Phone Number

Malvern, Pennsylvania, United States

Analyze business and financial information.Process client transaction request and transaction review.process and approve financial documents for business and personal clients. laser focused attention to detail accuracy and multitasking skills.advanced computer skills in Microsoft based environment.Complete clerical and monetary request case by case for various clients and customers.trained in CRAVE

Pennsylvania, United States

Philadelphia, Pennsylvania, United States

Recorded daily cash register transactions to reconcile and balance drawers.Managed speedy checkout operations with the empowered team and well-coordinated schedules for optimal coverage.Authorized special actions for returns, exchanges, and refunds.Established performance goals for employees and encouraged continuous improvement.Trained employees to capitalize on sales and service opportunities with proactive approaches.Enhanced customer satisfaction by enforcing service-oriented policies.Minimized store losses by training team members on how to spot and prevent theft.Set schedules to cover demand without exceeding the labor budget.Offered feedback to senior management on strategies for increasing sales, expanding markets, and promoting business.Operated POS systems to process sales transactions, check inventory, or execute price adjustments.Supported cashiers and management by counting and balancing drawers and preparing bank deposits.Monitored and balanced cash drawers before and after each shift.

Philadelphia County, Pennsylvania, United States

Answering questions from a computer or mobile device about any topicEstablished clear objectives and standards for validation processes based on product characteristics and customer requirements.Met regulatory compliance standards for compliance documentation and validation results, incorporating feedback from agency representatives to resolve problems.Prepared and maintained documentation for validation and compliance standards, including protocols, schematics, and change notices.Upheld strict quality standards, verifying results with audits of processes and findings.Identified root causes of production problems through test data and criteria reviews.Documented, researched, and resolved customer service issues.Rating the accuracy of search results.Identifying incomplete or duplicate product listings in a catalogFilling out market research or survey data on a variety of topics

Springfield, Pennsylvania, United States

Responsible for answering emails from customers with questions about policies and procedures with a friendly and knowledgeable approach.Investigated and resolved customer concerns related to order inquiries and delivery tracking.Maximized satisfaction by anticipating needs and consistently offering expert support.Used POS systems to calculate and complete customer orders and transactions.Recommended potential products or services to management by collecting customer information and analyzing customer needs.Addressed and resolved customer concerns and complaints.Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.Navigated multiple computer systems and utilized search tools to find information.