Dioscoro Camacho Email & Phone Number

Colombia

• Highly skilled and results-oriented Senior Associate in Account Management with extensive experience delivering exceptional client service and innovative solutions for the United States and Canada regions.
• Proficient in overseeing revenue and budget management, utilizing strategic insights to optimize financial performance and resource allocation.
• Overseeing, coordinating and leading a range of technical tasks, including WFM cloud and on-premise upgrades, NICE's Engage and Playback Portal recording system, and Full CxOne deployment. Completing external ACDs.
• Skilled in conducting external integrations to the NICE's system, effectively streamlining processes and driving efficiency.
• Proven track record of executing successful projects within the NICE portfolio, driving customer success, and building enduring partnerships.

Bogotá, Distrito Capital, Colombia

• Leading the end to end planning and delivery of projects and programs of all the LAN-WAN portfolio of Full Site Refresh and Greenfield Sites for PepsiCo trademark in the United States and Canada.
• Design, Deliver and Implement the SDWAN and VoIP Solution for PepsiCo Warehouses in the USA and Europe.
• Act as a customer champion, establishing customer needs, using operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness.
• Matrix leadership for multidiscipline resources across the globe for the project/program to drive successful deliveries for the customer.
• Implements risk management and reporting ensuring delivery of service compliant with contractual SLA's, ensuring project are closed effectively.

Bogotá D.C., Colombia

• Technical Coordinator, Providing English spoken and written technical support, of network mobile applications connectivity issues, to USA and Canadian customers and related business enterprise owners, of Lorex.
• Technical manager, solving complex customer issues and proactively preventing negative service trends.
• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
• Firewall managing, Routers-DDNS setup, ports assignment, configure and reserve DHCP addresses.

Venezuela

• Regional Manager and Field Leader Supervisor of Electronical Programming Weatherford drilling tools.
• Supervise On and Off Shore MWD Team processes, including tool preparations, log generation, data acquisition and quality control of Electronical Programming Weatherford drilling tools.
• Functionality test, Measurement and Logging while Directional Drilling.

Caracas Venezuela

• Coordination, Supervision, Assembling, evaluation, and counseling of Project Team Field Engineers.
• Managing cross regional projects and liaising with global research and development teams.
• Budget estimation, anmanagement of transport logistic for installation equipment’s and client deliverables.
• Quality control check of the installations and expansions of Huawei B Nodes for UMTS (3G) / 2G (GSM) and Microwave links according to Movistar Telefonica Quality Standards.

Caracas, Venezuela

• Coordinator and Technical leader, responsible for the daily task issues resolution and Manage incidents, requests, or flaws trough the administration of Windows and Linux Servers.
• Team resource analyst engineer supervision, and evaluation.
• Real Time monitoring of the entire network, equipment’s and communications links inside the Core