Dioscoro Camacho Email & Phone Number

Houston, Tx, Us

Colombia

• Highly skilled and results-oriented Senior Associate in Account Management with extensive experience delivering exceptional client service and innovative solutions for the United States and Canada regions.• Proficient in overseeing revenue and budget management, utilizing strategic insights to optimize financial performance and resource allocation.• Overseeing, coordinating and leading a range of technical tasks, including WFM cloud and on-premise upgrades, NICE's Engage and Playback Portal recording system, and Full CxOne deployment. Completing external ACDs integrations and utilizing Smartsyncs imports and exports to ensure seamless data synchronization. With a strong focus on optimizing system performance, striving to enhance data accuracy and accessibility. • Skilled in conducting external integrations to the NICE's system, effectively streamlining processes and driving efficiency.• Proven track record of executing successful projects within the NICE portfolio, driving customer success, and building enduring partnerships.

Bogotá, Distrito Capital, Colombia

• Leading the end to end planning and delivery of projects and programs of all the LAN-WAN portfolio of Full Site Refresh and Greenfield Sites for PepsiCo trademark in the United States and Canada.• Design, Deliver and Implement the SDWAN and VoIP Solution for PepsiCo Warehouses in the USA and Europe.• Act as a customer champion, establishing customer needs, using operational and technical expertise to deliver brilliant experiences by resolving customer issues and delivery quality and timeliness. • Matrix leadership for multidiscipline resources across the globe for the project/program to drive successful deliveries for the customer.• Implements risk management and reporting ensuring delivery of service compliant with contractual SLA's, ensuring project are closed effectively.

Bogotá D.C., Colombia

• Technical Coordinator, Providing English spoken and written technical support, of network mobile applications connectivity issues, to USA and Canadian customers and related business enterprise owners, of Lorex Technology Inc. Security Cameras.• Technical manager, solving complex customer issues and proactively preventing negative service trends.• Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution• Firewall managing, Routers-DDNS setup, ports assignment, configure and reserve DHCP addresses.

Venezuela

• Regional Manager and Field Leader Supervisor of Electronical Programming Weatherford drilling tools.• Supervise On and Off Shore MWD Team processes, including tool preparations, log generation, data acquisition and quality control of Electronical Programming Weatherford drilling tools. • Functionality test, Measurement and Logging while Directional Drilling.

Caracas Venezuela

• Coordination, Supervision, Assembling, evaluation, and counseling of Project Team Field Engineers. • Managing cross regional projects and liaising with global research and development teams.• Budget estimation, anmanagement of transport logistic for installation equipment’s and client deliverables.• Quality control check of the installations and expansions of Huawei B Nodes for UMTS (3G) / 2G (GSM) and Microwave links according to Movistar Telefonica Quality Standards.

Caracas, Venezuela

• Coordinator and Technical leader, responsible for the daily task issues resolution and Manage incidents, requests, or flaws trough the administration of Windows and Linux Servers.• Team resource analyst engineer supervision, and evaluation.• Real Time monitoring of the entire network, equipment’s and communications links inside the Core