• Collaborate with account and department leads to develop $5M SOW, timelines and estimates based on project assumptions• Responsible for allocating hours for creative, digital and UX resources with technology leads, and resource management • Monitor print production activities, including studio prioritization queue, art buying, retouching, and partnering with vendors• Conduct weekly brand status meetings, communicate daily deliverables and proactively flag potential project risks to the team• Partner with Account Management to track and report on project budgets and the financial health of the brand• Ensure proper change management documentation is executed as project assumptions and budget shift • Contribute to the creative process by assessing feasibility of proposed solutions and recommending approaches• Monitor and ensure success of all MLR activities, including submissions requirements, references, and support materials • Oversee and provide direction of all routing workflows within the proprietary project management workflow platform• Mentor and develop associate level project managers, and onboard them on all agency systems, operations and best practices

• Assist team to plan the strategic management of your product portfolio• Partner with Account Management to track and report project budgets and financial health of the brand• Ensure proper change management documentation is executed as scope changes or project priorities shift, and that new requirements are communicated to project teams• Builds project plans and timelines to ensure project work is done effectively and efficiently• Develop solutions for assigned projects in collaboration with internal and external teams.• Identify time management issues and proactively works with team members to address them.• Train and supervise all incoming department staff • Conduct brand status meetings weekly and communicate priorities and risks to the team• Work with Submission Specialist on all Veeva Submissions. Monitor and retrieve MLR comments

• Collaborate with account and department leads to develop $5M SOW, timelines and estimates based on project assumptions• Responsible for allocating hours for creative, digital and UX resources with technology leads, and resource management • Monitor print production activities, including studio prioritization queue, art buying, retouching, and partnering with vendors• Conduct weekly brand status meetings, communicate daily deliverables and proactively flag potential project risks to the team• Partner with Account Management to track and report on project budgets and the financial health of the brand• Ensure proper change management documentation is executed as project assumptions and budget shift • Contribute to the creative process by assessing feasibility of proposed solutions and recommending approaches• Monitor and ensure success of all MLR activities, including submissions requirements, references, and support materials • Oversee and provide direction of all routing workflows within the proprietary project management workflow platform• Mentor and develop associate level project managers, and onboard them on all agency systems, operations and best practices

• Simultaneously led the planning, execution and production of global marketing materials for two brmail initiatives• Developed image trackers with art buyer to capture retouching costs, image rights and image expiration dates• Communicated project status to teams during weekly status calls and daily hot sheet communications ands with team leads• Partnered across FCB network to integrate medical, strategy and social capabilities to elevate brand marketing tactics• Prepared market research deliverables for multiple phases of product review and FDA approvals• Ensured marketing materials were properly updated with approved safety label and product information requirements• Monitored and reviewed project burn reports with team leads and determined and executed transfers accordingly • Resourced art and copy creatives, editors and offshore development teams according to project timelines• Collaborated closely with print production on estimates and timing to prepare for timely delivery of direct• Held weekly meetings with regulatory submission coordinators to advise of upcoming MLR submissions and related tasks • Managed all day-today routing activities, timeline revisions and updating status reports for team dissemination

• Addressed customer grievances and ensured appropriate resolutions were offered to promote customer satisfaction• Compared disputed merchandise with original requisitions from orders and prepared invoices for returned goods• Completed contract forms to prepare change of address records, and issue service discontinuance orders• Provided information about products and services, take orders or cancel accounts, and record complaint details• Contacted customers to respond to inquiries or notify them of claim investigation results and any planned adjustments• Determined charges for services requested, collected deposits, payments, and/or arranged billing schedules• Recommended improvements in products, packaging, shipping, services, billing methods and procedures • Referred unresolved customer grievances to designated departments for further investigation• Reviewed claims adjustments with dealers, examined parts claimed to be defective and approved or denied dealer claims

• Managed assigned units to ensure that patients are serviced and are properly educated, engaged and equipped to meet their self care needs at home• Educated and provided for all post acute care services inclusive of medication, products, and services• Responsible for coordinating and tracking of patient preferences, self care needs alignment, delivery abilities • Communicated patient care feedback and requests regarding product and care needs to onsite management team and post acute service team staff• Responsible for coordinating the clinical care team, case management and other staff associated with the discharge process in order to achieve the patients’ self-care goals

• Worked closely with leadership to balance workloads and advocate for appropriate timelines on creative projects• Enforced adherence to timelines and budgets and collaborated with team leads on process improvement• Outlined risk management conflicts, delays and any other unusual circumstances that could jeopardize project deliverables • Conducted and communicated job status and relative information to all team members during weekly status meetings• Attended RFP (Request for Proposal) key planning meetings for new business initiatives and led the pitch preparations • Promoted smooth project workflow and communication between departments and kept creatives apprised of priorities and due dates• Expedited and prioritized rush projects accordingly by proactively anticipating needs with account services • Assisted the print production department with pre-press films and scheduled deliveries to several binders and collating vendors

• Dispensed medications under the supervision of a pharmacist to 60 mentally ill adult residents• Educated and coordinated residents for the medication independence program• Worked closely with long term care pharmacy to process patients prescriptions, refills monthly drug dispensing and patients data • Created medical reports for the Consulting Psychiatrist and patients medication complaints• Monitored patients behavioral changes and patients reactions to medication dosage• Created inventory of all prescribed and OTC medications• Stocked and update shelves with clinical supplies and medications• Scheduled patient appointments at clinic and with specialists.