GS13Instructional Systems Specialist for the Human Capital Office (HCO). The HCO mission is to make the IRS an employer of choice and an authority in human capital planning and management. It develops strategies and tools for recruiting, hiring, developing, and retaining a highly skilled and high-performing workforce to support the IRS mission. Some of the positions offered by HCO include Human Resources Specialists, Human Resources Assistants, Equal Opportunity Specialists, Public Affairs Specialists, Management & Program Analysts, and Staff Assistants.Formulate nationwide educational policy and innovative technology-enabled learning programs, implement nationwide strategic programs and initiatives, and conduct research and development regarding emerging educational trends and developments for service-wide application for the Business Division.Analyze the strategic business goals of the division and recommend, formulate, and implement education policies and standards to meet long- and short-range strategic business goals. The analysis includes the impact on customers, other programs, support requirements, risk factors, costs, and available alternatives.Served as a consultant to executives and senior managers on nationwide strategic educational program needs that address human resource management issues affecting the achievement of strategic goals and objectives.

GS 12/13Strategically trained and oversaw key facets of organizational training initiatives within the U.S. Training Development Directorate for Customs and Immigration Service, ensuring alignment with operational goals and workforce competencies. Spearheaded the integration and application of Shareable Content Object Reference Model (SCORM) specifications, a critical framework that guarantees interoperability, accessibility, and reusability of e-learning content across various Learning Management Systems (LMS). This role necessitated a deep understanding of SCORM standards, focusing on the technical compatibility without delving into instructional design or pedagogical strategies, thereby ensuring seamless content delivery and functionality. Additionally, led the deployment and ongoing management of the Performance and Learning Management System (PALMS), an eLearning platform tailored to address the comprehensive training needs of employees. This included curriculum development, performance tracking, and leveraging data analytics to assess training effectiveness and identify areas for enhancement, thereby contributing to the continuous improvement of training programs and supporting the professional growth of staff.

GS 11Strategically identified, justified, and meticulously managed the allocation and scheduling of PROSPECT courses, ensuring alignment with the U.S. Army Corps of Engineers(USACE) annual training goals. This entailed a rigorous assessment of training needs, informed by the Annual Training Needs Survey , and compliance with critical policies and regulations, including ULC Memo 30 and the Program Announcement for Proponent-Sponsored Engineer Corps Training (PROSPECT). My role was pivotal to forecasting and securing adequate session allocations and achieving a precise match of course offerings with USACE’s mission requirements. Through proactive planning and dynamic management, I successfully maintained course adjustments within a narrow 5% threshold during the fiscal year, demonstrating exceptional agility and foresight in training logistics.In addition to logistical management, I conducted comprehensive standards-based evaluations of the assigned courses. This involved both in-person and data-driven assessments using feedback from course surveys and other relevant data sources. My approach was thorough and aligned with ULC Annex 505, which focuses on the Processing and Analysis of End-of-Course Evaluation Documents, and ULC Annex 506, concerning the Evaluation of PROSPECT Course Sessions and Instructors. These evaluations were instrumental in enhancing course quality and instructional effectiveness, ensuring that the delivered training was not only compliant with established standards but also responsive to the evolving needs of USACE personnel. My commitment to continuous improvement and adherence to best practices in training evaluation has contributed significantly to the overall excellence and impact of the PROSPECT training program.

Spearheaded the development and refinement of a dynamic curriculum that incorporates lectures, reading materials, and tests designed to boost student engagement and performance. This effort was complemented by personalized tutoring, which significantly enhanced individual learning outcomes. I also spearheaded a teacher training program that produced instructional videos to showcase effective teaching methods, thereby elevating the pedagogical standards within our institute.Organized and directed comprehensive summer and winter camps for over 500 students, offering workshops that cater to various English proficiency levels. In addition, I coordinated significant institute social events, including graduation ceremonies and weekly English clubs, fostering a vibrant community atmosphere. As the chair of a teacher panel, I was instrumental in conducting graduation interviews and assessing student eligibility, ensuring adherence to high academic standards, and supporting student success in a multifaceted educational environment.

Guided the design and delivery of comprehensive English lessons at Somerset High School, focusing on enhancing fluency and comprehensive language skills among students aged 10-18. My approach was holistic, targeting reading, writing, speaking, and listening abilities to prepare students for academic exams and presentations. Through tailored lesson plans, I emphasized confidence-building, vocabulary expansion, pronunciation, and grammar, catering to the diverse needs of multilingual classes ranging from 20 to 30 students. In addition, I facilitated small group sessions for 3-4 students, concentrating on foundational reading and writing skills to bolster their test-taking and study strategies, ensuring personalized attention, and fostering significant improvements in their language proficiency and academic performance.

In my role as an Army recruiter, I was instrumental in enlisting qualified candidates and adeptly conveying the Army’s benefit packages while managing all necessary administrative tasks. My responsibilities spanned recruiting, sales, customer service, interviewing, and processing, ensuring a comprehensive approach to candidate engagement. I significantly enhanced our marketing strategy through the meticulous coordination of a multi-platform plan that leveraged both innovative internet advertising and social networking tactics. This strategic overhaul transformed an underperforming recruiting district into a top-performing unit, surpassing recruitment targets for 26 consecutive months. Academically, I pursued a Bachelor’s Degree in Technical Management, achieving a 4.0 GPA over 24 credit hours. Beyond my professional and academic commitments, I enthusiastically volunteered for and engaged in community events, including ceremonies, school graduations, and retirement celebrations, demonstrating my duty to integrity and community service.

As a Communications Switch Operator Maintainer, I specialized in handling equipment developed by General Dynamics C4 Systems, overseeing the management, maintenance, and operation of communications shelter technology valued at over $1,000,000. My role was crucial in delivering technical support for these high-stakes assets. Directing a team of 6-7 soldiers, I orchestrated the setup and launch of communication networks in the Republic of Korea, ensuring dependable, 24/7 communications. Beyond my technical duties, I volunteered to teach English to Korean soldiers, enhancing cross-cultural relations and communication skills. Additionally, I served as a representative for the Better Opportunities for Single Soldiers Program (B.O.S.S.), advocating for the welfare and interests of single servicemembers.