-Interact with diverse taxpayers over phone, assist them in seeking clarification of any tax related problems for Individual or Business Tax Returns and making sure they can file tax successfully.-Attend 30-40 calls per day, understand each taxpayer situation through active listening and asking probing questions to come up with tailored solution for every scenario.-Navigate difficult conversations with great composure, maintain transparent line of communication and explain reason of tax owing.-Assist taxpayer who are struggling to pay taxes on time, setup payment arrangement to help taxpayer achieve their desired goals.-Conduct research, analyze database information using both internal and external resources to identify appropriate responses or solutions, making sure taxpayer problems are resolved on their first call increasing productivity by 15 %.-Utilize Agency-approved software and practices to navigate, operate diverse computer applications and systems necessary for data entry, research, analysis, and resolution of taxpayer queries, including payment reconciliation.

-Perform QC analysis of raw materials, active pharmaceutical ingredients, intermediate, finished products following written procedure (USP/EP) and other established analytical procedures in compliance with CGMP guidelines.-Perform technical data review of QC results to ensure data integrity and mentored junior analysts to enhance their learning experience.-Prepare test samples, volumetric solutions & reagents as needed for the test.-Operate and perform calibration of various laboratory instruments like analytical balance, HPLC, FTIR, UV-Vis spectrometer following established procedure and maintain adequate inventory supplies.-Maintain a clean and sanitary work area in accordance with standard laboratory procedures.-Interpret results and record detailed observation when conducting experiment as requested by vendor.-Keep real-time records of test protocol, sample preparation, test results in logbook, ensuring all document is complete and accurate.

-Engaged with customers, maintained positive customer relationships by explaining in-house product features and boosting sales.-Handled 40-50 calls, emails, live chats assisted customers with their inquiries, documenting interactions and multiple data entries.-Managed a fast-paced SaaS environment, providing technical support and product-related information, ensuring 90% customer retention and satisfaction.-Partnered with cross-functional teams (Marketing, QA, IT) to ensure seamless resolution of customer issues, delivering on-time troubleshooting support.-Leveraged CRM tools like HubSpot and Intercom to manage customer interactions and feedback, contributing to a 10% daily sales increase for the team.-Proactively handled escalated calls with patience and empathy, achieving an 85-95% customer satisfaction rate.-Developed an in-depth understanding of products, pitching them to customers, thus driving commercial awareness and 15% sales growth.

-Provide timely and effective technical support to clients via phone, email, and ticketing system, achieving a minimum first response time of under 1 hour.-Resolve technical issues and inquiries related to DiligenceHub functionality, data integrity, and system performance, achieving a minimum resolution rate of 95% within SLA.-Maintain accurate and up-to-date records of client interactions and technical support activities in our CRM software, ensuring data precision and accessibility for reporting purposes.-Collaborate closely with cross-functional teams, including Development, Quality Assurance, and Product Management, to escalate and resolve complex technical issues.-Conduct root cause analysis of recurring technical issues, identifying trends and recommending proactive solutions to enhance platform stability and user experience.