1. Directing activities to workgroups as per the business requirement2. Develops strategies, provides training, sets goals, and obtains team feedback.3. Communicating goals and vision to succeed.4. Creating dynamic and positive workplace culture to align with the organizational mission and values, byTraining new hires and existing players to achieve overall team success.5. Overseeing operations and bringing improvements to meet daily goals.6. Submitting reports to senior management to aid in business decision-making and planning.7. Customer service improvements and commitment to team objectives.8. Evaluated team and employee performance in order to develop and implement effective corrective actions. 9. Scheduling employees based on labor balancing requirements and forecasted customer levels.10. Collaborating with team members to achieve Quality and Quantity targets11. Sharing values with daily opening and closing processes to prepare teams and maintain optimal financial controls.12. Providing backup support for organizational leadership.13. Implementing new working processes to deliver multiple improvements14. Building strong relationships with customers through a positive attitude and attentive response15. Analyzing the daily reports such as repeat queries and transfers and NPS & coaching and sharing feedback for improvements 16. Real-time Service Level Management & Monitoring

1. Managing customer refunds, missing payments, and point of sales disputes. (Inbound)2. Health check callouts to customers for Value Optimization and Plan Change(Sales Outbound)3. Maintaining Documentation and Communicating the same to management by recording customer queries and details(On a daily basis)4. Contributing to team effort by accomplishing related results as needed5. Taking inbound calls regarding billing disputes, delivery, and point-of-sale error.6. Taking inbound Upgrades calls for Plan Change for Mobile and Broadband and Doing Cross Sales 7. Achieving the weekly targets in a high-pressure performance driven

1. Strategically manage warehouse in compliance with company’s policies and vision 2. Oversee receiving, warehousing, distribution and maintenance operations3. Setup layout and ensure efficient space utilization4. Initiate, coordinate and enforce optimal operational policies and procedures5. Adhere to all warehousing, handling and shipping legislation requirements 6. Maintain standards of health and safety, hygiene and security7. Manage stock control and reconcile with data storage system8. Liaise with clients, suppliers and transport companies9. Plan work rotas, assign tasks appropriately and appraise results10. Recruit, select, orient, coach and motivate employees11. Produce reports and statistics regularly (IN/OUT status report, dead stock report etc) 12. Receive feedback and monitor the quality of services provided13. Performing audits as per company's compliance