Dipak Chavan Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India

Working on BOD/EOD activities of RMB (RAND MERCHANT BANK) applications and servers which are scheduled on daily basis.❖ Using automation tool Control- M version 9.0 to monitor, run and schedule various end of day and month end batches.❖ Using SQL Server 2016 for SQL jobs monitoring and running ETL packages if there is a batch failure in Control-m.❖ Working in production support environment for Murex Limit Controller and Business objects applications.❖ Hands on experience on UNIX, SQL, Shell Scripting and knowledge in Crontab, Control-M, Informatica, SAP BO/BI. Monitoring the overnight EOD batches and providing L2 support and troubleshooting of control-M scheduler, Informatica and SAP BO reports failures to ensure business requirements are met. ❖ Excellent debugging skills understanding of ITIL practices - Incident , Problem, Change Management, Problem Management. ❖ Perform root cause analysis and fix any production failures occurred in real time with high priority and caution . ❖ We are also involved in project activities, such as the formation of user AD groups and the onboarding of applications on Beyond Trust. In addition, we have created and migrated scripts for ELMS.❖ Using ServiceNow ticking tool where ticket is assigned according to priority P1, P2, P3 and acknowledged to us in case of any failures in Production.❖ We work on restore and backup management & deployment for all credit applications.❖ Logging an incident for any batch failure, slow execution, missing market data , Missing source file , space management, performance issues , escalate unresolved issues to respective teams etc.❖ Renew Docker SSL certificates. Participated in all of the disaster recovery (DR) proving events for production systems.❖ We perform preventive maintenance on all applications, which includes installing certificates, restarting servers, and clearing old logs older than a week.

Mumbai, Maharashtra, India

Handling inbound and occasionally outbound calls for General Mills, Inc. Employees globally and resolving their issues related to multiple applications and operating Systems.❖ Troubleshooting issues related to Microsoft Outlook/Excel 2016, Skype, Internet Explorers/Chrome, One Drive, One Note, Windows 10, SAP GUI Login issues, SharePoint issues, software issues, SCCM (software center) issue, Symantec, Bit locker, VPN, Network Drive, Avaya OneX Agent, etc..❖ Worked in Active Directory to reset the Network/Admin password and used to add Users in Particular VPN and software group.❖ Creation/deletion/management of objects, i.e. local user accounts, groups, workstations and Add user domain account to workstation❖ VPN Access related troubleshooting.❖ Be highly available and involved at high level in the resolution of disaster recovery situations.❖ Troubleshooting issues for software development, RDS applications (MQIS, Workbrain, Excel64 bit, Trade Planner etc...)❖ Providing VDI support to the Users and resolving Domain issues as well.❖ Raising incident using ITSM BMC remedy tool.❖ Provide support for e-Collaboration services which include Outlook2016, Skype for business, WebEx, ZOOM❖ Providing access and resetting the password for IP phone (Avaya).❖ First Level Mobile Device Support (Microsoft Authenticator) and Air Watch Support (Intune and Outlook Mobile – Android/iPhone).❖ Antivirus Support using Symantec Application❖ Manage and Monitoring incoming tickets queue and escalate or coordinate with team if needed.❖ Incident Handling with SLA Matrix❖ Leadership, development and management of the core tech support team❖ Taking ownership of the IT support operation, improved the delivery of support services to meet the needs of the company❖ Maintaining the standards of an established ad high performing team and communicating with managers, senior staff and other departments to a high standard

Mumbai, Maharashtra, India

Worked with Active Directory to creating Users mailbox, Distribution List, Access group, folders and Generic Accounts through Web based Active Directory (Corporate Directory).❖ Enabling policy for Skype, BYOD and O365 license. ❖ Providing USB access, Troom, share drive access as per the request for the user by logging tickets. ❖ Handling the Escalation Calls from the User and help to resolve the Issue without further delay.❖ Be highly available and involved at high level in the resolution of disaster recovery situations.❖ Handling High Priorities calls which require immediate action and Support from On-Call Person from Other Affiliate.❖ Publishing Outage Notification for the Business lead and the Affiliate.❖ Providing Remote Support for the User with the Issue related to Outlook, Application, software’s, Domain, user profile, VPN, Antivirus, Bit locker, sophos (safeguard encryption), o365 migration issue etc. ❖ Enrollment of users for Mobile Pass and Email Access on Phone (BYOD).❖ Set up WebEx Meeting, Skype for Business meeting for the user as per request and setting up Con-Call.❖ Follow Up with the Support Team (Server, Network, Application) for the resolution of the Critical Issue and Outages.❖ Experience worked with and managing a team size of 120+ or more people.

Mumbai, Maharashtra, India

Proficient in handling escalated calls and providing 1st & 2nd Level Technical Support to end-users.❖ Serves as escalation point for application support & troubleshooting provides guidance and direction in resolution of escalated issues and/or complex production, application or system problems.❖ Providing Desktop support through remotely for various Applications and Software to users.❖ Providing operation/maintenance and technical support to end users all over PAN India.❖ Providing remote support for the user with issue related to the BSLI Application issue (25 Applications), Outlook, VPN, BSLI Software’s, Software License, Proxy issues etc.❖ Troubleshooting user account login and domain access related issue❖ Providing demo facilities to new clients with backend support & Resolve user profile related issues.❖ configuration on mobile Phones iPhone/Android, iPad and Tab.(MaaS 360 portal)❖ Raised ticket via ITACCESS tool and maintain accountability and ownership of issues/request tickets.❖ Configuration in Outlook (Exchange Server) mail that storing and archiving mails by EMC Solution.❖ Installation of Symantec Endpoint protection Antivirus, Troubleshoot, AV Update for client support & virus protection, Scanner configuration & troubleshooting.❖ Participate in training required to develop and maintain skills necessary to support end users.

❖ Installation and configuration of different OS like linux/unix, RHEL 5 and 6.❖ Managing Logical Volume Management❖ Package installation and management with RPM and YUM.❖ Data compressing, backup and recovery using TAR command❖ Backup with tar, gzip, rsync❖ File permission management and Access management❖ Taking care of tickets related to various linux issue❖ Liaise with other L2/L3 administrator and RedHat support team to resolve the pending issues❖ Member issues analysis and report generation❖ Job scheduling with cron command❖ Installation and configuration of servers like FTP, NFS, SAMBA etc.