Dipak Dalavi Email and Phone Number

Exceptional Leadership An exceptional leader who is able to develop and motivate others to achieve targets Can demonstrate a strong ability to manage projects from conception through to successful completion. A proactive individual with a logical approach to challenges, I perform effectively even within a highly pressurised working environment.Client Servicing Managing customer service operations for rendering and achieving quality services.  Resolving customer complaints on technical issues on time. Providing value added customer services by attending customer queries and issues. Handled Corporate Customer Helpdesk, which involves inflow of calls from Top corporate and Enterprise business unit customers.Technical Support / Troubleshooting Installing & configuring blackberry handsets with software / hardware and blackberry services. Assigning user nodes to various assignments for job completion. Extending high-end technical support on various servers and ensuring high customer satisfaction levels through prompt re-addresal of their problems.Dedicated Service Delivery Responsible for fostering growth of relationships within organization. Perform operational functions required to maintain compliance with regulatory guidelines.  Handle customer service problems using established policies/procedures.  Assist and relieve in various customer service functions.  Assist in the job training and cross-training of the customer service staff.

Technical Support for IBG group customers