ITSM Data MigrationMIS & Reporting for Avaya(IT)Provided daily, weekly, monthly & Quarterly report in the excel format to the clientCoordination, gather and define business requirements, analyzing matters.Asset Management of different client of Avaya in ITSM.Data cleaning for Migrating customers from ITSM 7.1 to 8.1Worked on modules like work order management, task management, Incident management & change management.

o Responsible for requirement gathering from the client.o Provided daily, weekly, monthly & Quarterly report in the excel format to the cliento Providing guidance to Onshore for achieving the project objectives.o Coordination, gather and define business requirements, analyzing matters.o Handling Weekly callso Created Excel Macro for Monthly reporting.o Automation of recurring reports using VBA coding.o Preparing monthly Dashboard in Power point for higher managmento Coordination, gather and define business requirements, analyzing matters.o Providing guidance to Onshore for achieving the project objectiveso Interacting with BMC on escalated Issues for analyticso Development of WEBI Reports in BMC analytics and Crystal Reports.o BO Object creation in the universe on development Environment. o Responsible for scheduling, monitoring the reports on CVIEW and CRD scheduler.o Creating Join forms for reporting activities in ITSM7.1o Worked on modules like Incident Management, Change Management, Problem Management, Service Request & Asset Management as L1 resource.

o MIS & Reporting for Dell (IT)o Provided daily, weekly, monthly & Quarterly report in the excel format to the cliento Providing guidance to Onshore for achieving the project objectives.o Coordination, gather and define business requirements, analyzing matters.o Handling Weekly callso Assisting in teaching the new hires.o Provided excel training to the new hires of excel.o Created Excel Macro for Monthly reporting

o Calculating Commission of US Employee (Indymac Bank).o Vendor Management for Indymac Bank (US).o Validating the PSF (Payroll submission form ) before fund transfer.o Handling Underwriter’s and funders query in respect to payment.o Quality checking the PSF & commission of the Vendor.o Ensure timely deliverable to Vendor.o Providing guidance to Onshore for achieving the project objectives.o Identify and resolve issues, manage the risks, liaise with other project areaso Coordination, gather and define business requirements, analyzing matters.o Verifying documents of us reverse mortgage seller.o Updating of data provided by the client in Siebel.o MIS & Reporting.o Provided daily, weekly & monthly report in the excel format to the cliento Quality checking the process.o Process Documentation and updating them every month.o Preparing MBR (monthly business review) for client presentation