Dipak Mohite Email & Phone Number

Pune, Maharashtra, India

Perform quality assurance testing on Bajaj Finserv's application, meticulously identifying and documenting bugs and errors.Collaborate closely with developers and product managers to deliver comprehensive feedback and strategic suggestions aimed at enhancing app performance and improving user experience.Spearheading the management of forthcoming enhancements to application and web performance, ensuring alignment with project phases and sprint processes.Diligently monitoring and steering the progression of system improvements to meet evolving business needs.Conduct comprehensive analysis of customer inquiries, service leakages, and engagement metrics utilizing Power BI. Delivered strategic insights to operational management, driving data-informed decision-making processes.Engage with customers to gather feedback on the app, website, and services, contributing to continuous product enhancement.

Pune, Maharashtra, India

Performed manual document verification for Bajaj Finance's customers who applied for consumer or auto loans.Ensured compliance with KYC norms and regulations and maintained accurate records of customer data for ECS/NACH debit process.Conducted quality checks and coverage analysis on processed data, achieving an accuracy rate of 95%.Provided product training to associates for new implementations and updates.Maintained reports on errors, processed master data, and quality audits.Managed the analysis and productivity tracker.Automated the QA relational things using Excel VBA.