Help Desk Support ·VIP Remote Call Support. IT Project & Program Management · IT Service Management · IT Operations · Global IT Operations · IT Infrastructure Management · Active Directory · System Administration · Network Support · MS team · Windows 10 · Virtual Private Network (VPN) · O365 Support. SAL & SAP Support. Trend Micro. Zscalaer. Ciscoanyconnect

➢ Configuring and troubleshooting of desktops, laptops, Scanners & Xerox Machines.➢ Manage the networking of organization with LAN & WAN troubleshooting, Network➢ Auditing & with Investigating, Diagnosing and resolution of all network problems.➢ Printer Installation and Trouble shooting. ( Laser Jet, Inkjet )➢ Installation of Operating system. (Win 7, 8, 10).➢ Online Support to customers concerning their computer problems.➢ Maintaining a smooth relationship with the customers and convincing them to use theproduct.➢ Provide support to user for publish applications through online support.➢ Involvement In System Migrations And Moves, Upgrades Of Hardware And Software,System Expansions. Planning, Testing and Implementation of Service Packs, Patch Kits andHot Fixes.➢ Perform daily backup operations, ensuring all required file systems and system data aresuccessfully back up to the appropriate media, recovery tapes or disks created, and media isrecycled and sent off site as necessary.➢ Configuring Outlook Mail Account as well as taking Backup of Emails including addressfiles.➢ Repair and recover from hardware or software failures. Coordinate and communicatevendors if is in Warranty.➢ Regular Update of virus scans & patches updates on windows operating systems.➢ Configuration and troubleshooting of Bar code scanner devices for baggage countingpurpose.➢ Maintaining & Schedule the BACK UP of the baggage software.➢ Train the new employees.➢ Preparing monthly work status report and updating technology specific documents.➢ Performed system administration activities of the network, including system monitoringand performance enhancement providing servers, domains & workstations support andperforming general troubleshooting to isolate and resolve system problems➢ Responsible for all Hardware & Network support.➢ Installation & Troubleshooting of Operating systems. ( Win 7, 8, 10)