Head - Customer Lifecycle Management | Engagement | Retention | Loyalty
Led marketing efforts across CLM, omnichannel marketing, and media buying, ensuring seamless campaign execution.Implemented gamification for HealthPlix EMR, increasing stable doctors by 7%, then launched the ‘Stable Doctor Push’ program, boosting the rate by 120%.Reduced doctor onboarding CAC by 17% through Referral Program, Self-Onboarding, and Project Jarvis, these new channels contributing 23% of total onboardings.Onboarded MoEngage, Mixpanel, and AppsFlyer, raising customer engagement by 12% and improving attribution accuracy by 7%.Built and mentored a high-performing marketing team, fostering efficiency and collaborative success.Presented and negotiated new brands, expanded business potential, and drove strategic positioning.Managed client relationships and promoted creative programs to enhance brand and customer connections.