Dipam Joshi work email
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Dipam Joshi personal email
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Dipam Joshi phone numbers
I am a proactive and versatile individual with strong business, analytical and interpersonal skills; accustomed to providing focused service with a positive experience to clients of varying levels of superiority and competency. I am a skilled problem-solver, capable of generating viable solutions utilising significant operational and strategic business knowledge. I relish challenges and can demonstrate an in-depth intuitive, dynamic and innovative ability to facilitate business process and planning with a view to completion of tasks or development of solutions. I like to lead with a natural entrepreneurial, participative and visionary style applying interpersonal focus using integrity, personal principles, values and beliefs. SKILLS, EXPERIENCE & ACHIEVEMENTS• • ITIL foundation v2 certification• PRINCE2 Foundation certification• Management and responsibility of up to 20 staff in a highly focused service driven departments• 20+ years of experience in team leadership, management, coaching and mentoring roles• 20+ years of experience and knowledge of end to end IT service and change delivery• 10+ years of experience in project and portfolio management with over £4m annual capital in the areas of IaaS, PaaS, SaaS, Server and Storage (HCI), Network LAN, WAN and Security, ERP systems, technology end of life refresh, upgrades and full technical integrations of new businesses• Experienced in use of Waterfall and Agile methodologies through Jira and Workfront PPM systems• UK and global business experience in the Travel, Finance, Health, Retail and Food Manufacturing industries• Achieved and maintained an ISO 9001:2008 Quality Management Systems accreditation at Serco• Realised £100k per annum saving through logistical transport review at Thomas Cook• Produced sales turnover approaching £1M through personal business venture with Kleeneze UK• One of 18 selected from over 600 staff for 18 month leadership development programme at Anglia Support Partnership - NHS• Facilitation of internal Anglia Support Partnership customer service programme to workgroups from over 600 staff
Bakkavor
View- Website:
- bakkavor.com
- Employees:
- 5236
- Company phone:
- +44 (0)1775 761111
- Company email:
- general.enquiries@bakkavor.com
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Delivery And Assurance LeadBakkavorYaxley, Gb
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Delivery & Assurance LeadBakkavor May 2018 - PresentSpaldingThe Delivery Lead is accountable for the management and delivery of the Infrastructure and Operations Technology project portfolio, across the three main demand areas; • Infrastructure and Operations Technology’s commitments into the Group IT project portfolio• Infrastructure and Operations Technology’s own body of work from an Operations Plan delivery perspective, covering Refresh and Infrastructure Development to ensure Bakkavor’s infrastructure remains fit for purpose and supports the future needs of the business.• Business driven projectsThe Delivery Lead plays a crucial role in the team, which is responsible for delivering the Change programme through the infrastructure that underpins all of the Group’s critical applications and services.Key personal responsibilities include:• Team management of a dedicated Project Management Office (PMO)• Portfolio and programme management and delivery of Infrastructure & Operations commitments into the Group IT multi-year strategic plans and business change projects. This includes resourcing, scheduling, delivery to time and budget (total of £4m-£5m) and suitability requirements• Project management and sponsorship of projects • Resource management for business and strategic projects, including identifying future commitment, skills and resource requirement• Produce Management Information to functional and departmental heads based on Key Performance Indicators (KPI)• Membership of key departmental forums such IT Extended Leadership Team, project and portfolio boards and strategic and operational initiative steering groups• Consult global business areas on strategic and operational development including potential IT integration• Project methodology evolution and transition from Waterfall to Agile along with toolset migration from Workfront to Jira
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Technical Delivery ManagerBakkavor Nov 2012 - May 2018SpaldingMy role oversees the delivery of the technical infrastructure that underpins all of the Group’s critical applications. The role’s primary responsibility is the effective management of the Technical Delivery team, whose objective is to deliver technical solutions (e.g. new infrastructure, upgrades, migrations and business driven projects) that are fit for purpose and deliver the capacity, availability, continuity and security the business demand. These are managed as projects through my personal portfolio or the Project Management Office (PMO). Key personal duties include:• Team management of up to 12 technical analysts• Portfolio management of business projects, which includes delivery to time and cost and suitability with successful handover into operational support• Sponsorship and management of projects• Resource management for business and strategic projects, including identifying future commitment, skills and headcount requirement• Providing Management Information to head of department based on Key Performance Indicators• Ensure the team comply with departmental and group wide processes and policies such as technical change management, risk and security and project management standards• Ensure team members are available to assist operational support teams during major incidents• Membership of key departmental forums such as Change Advisory Board (CAB), project and programme boards and strategic and operational initiative boards• Relationship management of business stakeholders, IS champions and key suppliers• Key member of project team managing integrations and de-integrations of international businesses
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Personal / Business / Career CoachHopelight Coaching May 2021 - PresentPeterborough, England, United KingdomWe pride ourselves on providing dynamic, practical & effective coaching that is individually tailored. We provide bespoke career, business & personal coaching helping you to identify & overcome constraints that are preventing you performing at your best.Helping you identify your goalsEncouraging you to develop targets and plan your next stepsProviding support and encouragement as you work toward your goalsHelping you to recognise when strategies need adjustmentHolding you accountable for inaction in a supportive but direct wayCelebrating with you when you meet their goalsDevelop strategies and plans for working with youKeep track of your progressMeet with you regularly to discuss progress and next steps
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PresenterPeterborough City Radio May 2015 - PresentPeterborough, United KingdomPresenter of the PCR Sports showA weekly sports show broadcast at 6pm every Friday on PCRFM in the Peterborough area on 103.2 FM or on smart speaker 'Play PCRFM'I present a weekly sports show on a freelance volunteer basis. Duties include:• Plan and produce weekly radio show• Work within radio station and industry parameters to maintain programme quality• Seek and source guests to appear on the show• Build and develop relationships and network with sports clubs and personnel• Manage social media and podcasts -
Board TrusteeSportsaid Nov 2023 - PresentPeterborough, England, United KingdomSportsAid Peterborough Trustee helping to raise the profile and fundraising capacity of the charity. SportsAid makes individual grants to young (typically 12-18 years) athletes, both able bodied and disabled. Previous regional grant recipients include Olympians Victoria Pendleton, Greg Rutherford, Louis Smith, Mo Farrah and Jessica Ennis-Hill -
Pioneer Distributor And Team LeaderVivamk Jun 2018 - Dec 2019Peterborough, United KingdomI partner a franchise business through a new start-up company called VivaMK that combines home shopping and network marketing.• Create, develop and maintain brand awareness by product promotion, demonstration and online e-Commerce solution• Establish, develop and manage professional relationships with customers and distributors• Support and coach new distributors during their business start up• Coach, mentor and lead a team of distributors in business and personal development• Service over 400 retail customers on a monthly basis to achieve retail volume target -
Independent DistributorKleeneze & K-Life Feb 2002 - Apr 2018Peterborough, United KingdomI partner a franchise business through Kleeneze UK that combines home shopping and network marketing.• Create, develop and maintain brand awareness by product promotion, demonstration and online e-Commerce solution• Generate and convert business opportunity leads into new distributor recruits to achieve required target• Establish, develop and manage professional relationships with customers and distributors• Coach, mentor and lead a team of distributors in business and personal development• Host and conduct training seminars and presentations to distributors on direct sales, marketing and promotions, customer service, business systems and operations, goal setting, leadership, motivational skills, mentoring and financial acumen• Develop business strategies and operational processes• Service over 400 retail customers on a monthly basis to achieve retail volume target• Compile business management information reports including metrics on averages, ratios and trends• Business turnover to date is approaching £1M -
Ict Client Services ManagerSerco (Formerly Anglia Support Partnership Nhs) May 2011 - Oct 2012Huntingdon• Establish, develop and manage professional relationships with client organisations• Ensure agreed ICT strategies and priorities for Serco and client organisations are aligned • Review service and performance along with new and changing requirements at regular service review meetings with customer representatives• Provide a point of escalation for customers where conflicting priorities or service issues may require careful consideration and politically correct decision making• Develop and maintain service specifications including Service Level Agreements (SLA) and review against agreed Key Performance Indicators (KPI)• Managed development and implementation of Quality Management System to gain accreditation of ISO 9001:2008 standard with the British Standards Institute (BSI)• Author documentation such as operation level agreements, service descriptions, policy and procedure documents and service reports• Involved with delivery of effective change management and ICT security process for business need• Managed development and implementation of ICT business continuity plan in conjunction with group Risk department• Co-ordinate delivery of customer satisfaction surveys and creating results based action plan• Co-ordinate and manage non Business as Usual (BAU) work requests to ensure timely delivery• Deputise for fellow service managers -
Ict Desktop Support And Service Desk Team ManagerAnglia Support Partnership Nhs Aug 2005 - May 2011Huntingdon• Responsible for up to 30 staff in the ICT 2nd line desktop support and 1st line ICT service desk teams across Cambridgeshire, Norfolk, Suffolk and Essex• Responsible for staff appraisal, performance management, training and development, recruitment, disciplinary and grievance issues within team• Ensured appropriate levels of resource and skills were available to deliver the agreed service level to client base• Ensured service level was achieved for desktop, server and network services to 5000+ customers • Responsible for overall management of combined team budget of over £500k• Involvement in key internal initiatives including change management, new ICT service management system rollout, new ICT network and infrastructure rollout and ITIL standardisation• Co-ordinated, managed and performed software/hardware installations, configurations and incident and problem resolutions• Consulted project team on technical issues• Deputised for fellow service managers -
Senior Ict TechnicianAnglia Support Partnership Apr 2002 - Aug 2005Huntingdon• Provided technical desktop, server and network support to 5000+ customer base at multiple sites covering 4000 square miles across Cambridgeshire and Norfolk• Co-ordinated, managed and completed software/hardware installations, configurations and incident and problem resolutions• Consulted project team on technical issues
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It Customer Service ManagerTravelex Feb 2000 - Oct 2001Peterborough, United Kingdom• Created and maintained relationships with internal business areas and external suppliers including Cap Gemini Ernst and Young, Specialist Computer Holdings (SCH) and WIPRO• Facilitated regular service reviews with internal business management• Managed Service Level Agreements with business areas and escalated customer service issues• Managed communication cascades during major incidents -
Commercial Foreign ExchangeThomas Cook Oct 1999 - Jun 2000Peterborough, United Kingdom• Provided desktop support for Microsoft Office and bespoke database system to 60 network and remote users• Provided support for over 70 of Lucent telephone system users and produced call activity reports• Created Y2K business contingency plan, which resulted in no impact on business -
Banknote DealerThomas Cook Feb 1998 - Oct 1999Peterborough, United Kingdom• Traded banknotes with over 2000 Thomas Cook locations and large financial organisations such as HSBC, Credit Suisse, ABN Amro and Bank of New York• Sourced and repatriated over 80 currencies, which resulted in a daily revenue in excess of £20m• Advised and coached Thomas Cook branch staff on how to maximise group revenue during foreign exchange transactions including introduction of Euro currency
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Distribution Security OfficerThomas Cook Group Dec 1994 - Feb 1998Peterborough, United Kingdom• Arranged secure shipping of banknotes and travellers cheques to national and international Thomas Cook and external customer locations and personally escorted high value consignments• Negotiated tariffs with airlines, security carriers and import and export companies• Assisted with rerouting of inner London security van schedule resulting in over £100k per annum saving
Dipam Joshi Skills
Dipam Joshi Education Details
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Computer Science -
Walton Community School
Frequently Asked Questions about Dipam Joshi
What company does Dipam Joshi work for?
Dipam Joshi works for Bakkavor
What is Dipam Joshi's role at the current company?
Dipam Joshi's current role is Delivery and Assurance Lead.
What is Dipam Joshi's email address?
Dipam Joshi's email address is di****@****ail.com
What is Dipam Joshi's direct phone number?
Dipam Joshi's direct phone number is +4417757*****
What schools did Dipam Joshi attend?
Dipam Joshi attended University Of Hertfordshire, Walton Community School.
What are some of Dipam Joshi's interests?
Dipam Joshi has interest in Away From Professional Life, Cds And Seminars.
What skills is Dipam Joshi known for?
Dipam Joshi has skills like Team Leadership, Management, Change Management, Team Management, Customer Service, Training, Coaching, Direct Sales, Itil, Project Planning, Business Development, Recruiting.
Who are Dipam Joshi's colleagues?
Dipam Joshi's colleagues are Aaron Devlin, Eugene Wang, Jamie Chambers, Aleksandr Ozenko, Nina Cristea, Heather Bonnyman, Ella Ehrlich.
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