Dipankar Das Email & Phone Number

Moulvibazar Sadar Upazila, Sylhet, Bangladesh

Sylhet Sadar Upazila, Sylhet, Bangladesh

Kishoreganj District, Dhaka, Bangladesh

Bangladesh

Bangladesh

Working in Grameenphone Ltd since January 2006 Currently under Commercial Division, as an Senior Executive-Regional Sales (Territory Officer) in Sylhet Region which includes the following Responsibilities• Plan & execute targeted POS visit route plan.• Ensure compliant sales in targeted POS by proper placement of products.• Ensure quality execution BTL/ATL campaigns/initiatives in the assigned territories.• Ensure proper and timely communication of relevant campaigns/promotions/product offers to channel partners.• Keep Channel partners motivated• Ensure Visibility and Brand Presence in shops• Provide regular/ ad hock reports on sales & distribution activities to area managers.• Track competition activities and report to relevant team members.

Bogra, Bangladesh

Before joining as a Territory officer I was working as Executive, Retailer Coordination & Trade Marketing in Bogra Region which includes the following Responsibilities•Execute and follow-up all sorts of POSM deployment across the Region.•Manage all kinds of internal and external events at regional level especially at retailer’s ends to achieve monthly GA target.•Manage Service Touch Point (STP) Channel to ensure the best customer experience.•Maintain regional trade operation and retail channel activities such as ERS POS modification, ERS SIM replacement, ERS SIM SWAP Unblock ERS Numbers etc.•Visit targeted STPs to develop Service Touch Point (STPs) environment, POS owner and SA relationship build up and to create awareness regarding compliance and service commission among POS owner and SA.•Regularly follow up Service Touch Points (STP) to deliver proper and compliant service.•Arrange STP SA selection and recruitment process along with Area Manager, Territory Officer and POS owner.•Ensure product availability; expedite POS owner VS SA agreement and POS owner VS GP agreement, generate channel phone undertaking document, PC, modem and channel phone handover documents accordingly.•Coordinate with area and territory level regarding STP channel, STP SA such as IT assets, front end trouble shooting, service compliance, STP SA leave management etc.•Ensure commission eligible STP list at the end of every month by providing STP operational day count, replace SA joining, and monthly two audit report collection.•SA system user creation, IT trouble shooting in coordination with regional IT and central IT.•Keep the regional service compliance on targeted level, follow up the platinum and gold POS service touch point to give the positive customer experience and other trade marketing activities such as shop branding, operating small and large campaign etc.

Sylhet

Worked as an acting Regional Sales Coordinator in Sylhet Regional Sales along with my core responsibilities from March 2011 to July 2012 which includes the following responsibilities•Sales: Report region/area/distributor wise territory wise sales & compliance performance.•Planning: Plan to ensure resource and information support to all the regional units/functions.•Support: Ensure on time administrative and logistic support for smooth Regional Sales and support operation Asset allocation and management Process PR and Memo as per requirement and keep record.•Co-operation: Work closely with different units of Region (Area, GPC/f, Regional retail and trade marketing) in HR and Admin related issues.•Management: Arrange training, workshop and motivational session for the employees.•People Management: Contribute in the placement/replacement Manage and maintain up-dated employee database.•Reporting: Manage regular (Weekly, Monthly and/or ad-hoc) reports according to requirements.

Sylhet, Bangladesh

working as a Customer Manager under Commercial Division in Grameenphone Ltd from January 2006 to May 2010 which includes the following Responsibilities•Make informative and successful sale to increase customer base, revenue and brand image.•Provide one-stop customer service to enrich customer experience.•Meet queries of internal and external customers efficiently.•Exude confidence and accessibility to create customer friendly environment in the Center.•Escalate critical issues to concerned unit timely to ensure positive customer experience.•Incorporate company values in professional dealings to comply with corporate codes of conduct.•Timely and efficient accomplishment of tasks given by line supervisor. Error free and timely reporting of activities.

Master Of Business Administration (Mba), Marketing, A (3.77)

Graduated as Magna cum laude

Master Of Science (Msc), Chemistry, Second Class

Activities and Societies: Rover Scouting

B.Sc (Hon'S), Chemistry, Second Class