• Ensuring the hotel’s quality standards are met in all areas of the hotel as it relates to the appearance, levels of maintenance and cleanliness.• Be a responsible and communicative leader.• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.• Observe and monitor all team members’ performance to make sure that company policies and procedures are being followed.• Deal effectively with Guest inquiries ensuring that the highest level of Guest Service is practiced at all times.• Be responsible for the day to day queries, complaints or problems that arise in the hotel and to research/problem-solve outstanding queries in a professional and efficient manner.• Help effectively manage the hotel ensuring a smooth operation.• Analyze financial information on computer and create reports for Owner where needed.• Monitor expenditure; Maintain statistical and financial records.• Setting and achieving sales and profit targets.• Manages employee personnel forms, including hiring, performance evaluations, payroll and benefits related information etc.• Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Conducts coaching/counseling sessions; performance evaluations; prepare performance improvement plans, disciplinary documentation; conducts terminations.• Enforce policies and remand staff where needed.• Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.• Policy development and documentation.• Ensure compliance with licensing laws, health and safety and other statutory regulations.• Manage inventory and yield management best practices as outlined by the Sales & Marketing Team.• Manage daily e-distribution duties as outlined by the Sales & Marketing Team.• Performs duties in all aspects of hotel operations as required.

• Assist in the daily maintenance of residences inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.• Assist to solicit new and existing accounts to meet/exceed revenue goals through sales calls, telephone solicitation, site inspections and written communication.• Assist to manage operating expenses to minimize costs while providing excellent guest services.• Apply control over the elements that determine profit and loss.• Have control over the elements that determine profit and loss.• Make decision that relates to profit and loss.• Ensure all residents are being treated in an efficient and courteous manner that all brand standards are being applied.• Ensure all Room Division s quality standards are complied with and that policies and procedures are consistently applied.• Assist to coordinate activities with other related departments in order to facilitate increased levels of communication and guest satisfaction.• Assisting in hiring, training and direction of new department associate.• Operate the department within policies as they relate to the ethical codes, standards of good business practice and local laws and regulations.• Empowers and coaches associates in providing technically proficient, courteous and timely service.• Maintain close communication with all associate and department.• Assisting in manage the selection, training and development of associates with an eye toward maximum associates satisfaction, productivity and guest satisfaction.• Assisting in training of the Room Division associate and makes certain that they are trained in all areas of Room Divisions.• Ensure all training are carry out as plan.• Assisting in responsible for maintaining quality of product and ensuring consistency in its delivery and standards.• Ensure all necessary reports and forms are completed daily, monthly, quarterly and year end.• Any other duties or projects as assigned by the General Manager.

• Maintaining effective communication with all associates to maintain better understanding and team work for smooth operation of the station.• Welcoming guests in a very hospitable manner to register and be responsible for guest satisfaction during departure time.• Anticipate guest needs and quarries and act accordingly being in Westin code of conduct.• Adhering to hotel credit policy and maintain cash float and handle it accurately.• Demonstrating knowledge of SPG (Starwood loyalty program) create a hospitable image at working station have particular effect on deliveries. • Maintain daily log and perform special assignments given by supervisors.

• Supervise overall activities of the department.• Develop staffing schedules; monitors staff attendance, schedules holidays, vacations, other leave etc.• Supervise all sections of the Department and recommends improvements in operation where he finds opportunities to develop service standard, increase of revenue or reducing of costs.• Plans and organizes the department’s training sessions for the staff on courtesy, efficiency and job knowledge (especially for new staff).• Keep knowledge / information of any change in house policy and procedure and enforce them time to time when necessary.• Interact with hotel guests, outside individuals and organizations based on any requirements to fulfill our guests’ needs.• Check Duty Manager and Front Desk Log books and take necessary measure for the day-to-day operations as needed.• Participate in the Hotel “Manager on Duty” program.• Internal coordination for service optimization.