Dipankar Acharya Email & Phone Number

Mumbai, Mh, In

Mumbai, Maharashtra, India

I am leading the key Enterprise Digital Transformation initiatives. Key projects handled so far: • Digital Transformation: Using emerging technologies like Cloud & AI to transform core Insurance processes and ancillary systems, leading to growth in customer market share and enhanced governance• Leading the biggest Digital Transformation project in the organization – driven by new age PAS system, LC-NC platform & AI/ML interventions. • Led the design, development and Go-Live of multiple Digital systems – HR platform, Digital KYC platform and Fraud investigation portal and App• Change Management: Guiding and Leading Organizational changes associated to large scale transformation projects – from conception, planning, implementation and finally to results • Customer Experience Management: Improved the Endorsement and Renewals process, leading to reduction of TAT and customer complaints• Head the Software Testing / Quality Assurance Function (CoE) for the organization • Business Process Re-engineering: Lead the re-design and improvement of processes leading to better TATs and Customer experience

Mumbai, Maharashtra, India

• Automation/Digital Transformation/Innovation : Lead multiple Automation/Digital Transformation Projects to enhance Customer Experience and enhance Efficiency• Business Process Reengineering : Head the Business Process Engineering process in the organization involving process design, documentation, management and improvement/re-engineering initiatives via Lean Six Sigma

Mumbai Area, India

As the Head of Retail Strategy & Planning function in my second stint with the Group where I began my career, I was responsible for business planning for multiple Lines of Businesses, using TXT Retail. Some impact projects include:•Set up and stabilized the Retail Strategy and Planning platform, based on TXT Planning, leading to right quality and quantity of merchandise on shelves on time, leading to savings due to Inventory optimization• Enhanced the existing Analytics platform, based on Manthan Analytics and Tableau, leading to enhanced information to Business teams to enable quicker and correct decision making

Mumbai Area, India

• Led Process Excellence Initiatives across the organization, using Lean Six Sigma, leading to total Savings of Rs. 117 Cr. This won the Bronze Medal in ASQ South Asia Team Excellence Awards• Facilitated organizational transformation and associated Change management via Tata Business Excellence Model and performance of business objectives via Balanced Scorecard for business decisioning

Kolkata Area, India

• Setup and managed the Innovation systems via Tata Innoverse, leading to Tata group level award in 2015• Headed the Incubation cell for evaluating and nurturing key new business opportunities • Managed all HR Operations and Employee Lifecycle processes

Mumbai Area, India

• Setup the Knowledge Management (sharing and adaption) process in the Organization – leading to 68 Best Practices adaption in multiple functions• Managed the Knowledge Fair which exhibited 100+ exhibits and multiple adaptions• Played a leading role in facilitating the company’s first global victory in Tata Innovista 2013

Mumbai Area, India

• Anchored the Strategy & Performance Management process cycle from defining of Strategic Objectives to Balanced Scorecard, KRA’s & Initiatives – managed the associated cultural shift and organizational change• Setup and managed systems to enhance Customer Excellence via Customer Feedback System, Brand Standards, Mystery Audits, SOP’s and ICSS – leading to improvement of Customer Feedback scores from 72% to 75%• Handled key HR projects as additional responsibility – Job Banding & Compensation Benchmarking, Reward Systems and Competency Mapping.

Kolkata Area, India

• Was part of the team which digitalised the Customer Satisfaction system in the organization.• Facilitated Process Excellence initiatives for the property, leading to enhancement in Customer Satisfaction, increased scores in Richey Mystery Audit and TBEM performance• Awarded Best BE Manager & Outstanding Contribution in TABE Awards

Mumbai Area, India

• Implemented & managed the Corporate & Retail Planning System, developed on Adaytum (a Cognos product)• Developed and implemented IT Systems, like Corporate Website, Intranet and MIS systems

Mba, Systems

Bsc, Chemistry Hons.

Class-(I) To (Xii) (Aissce), High School/Secondary Diplomas And Certificates