Result-oriented Leader, leading from the front, with proven expertise in Travel & Hospitality domain with deep insights of reservation system, revenue management system, crisis management system, baggage tracking and manpower allocation suite. 25+ years of experience in IT industry. Certified Project Management Professional (PMP), Scrum Master (CSM) and Six Sigma Green belt.Major Achievements:• As Relationship Manager, successfully materialized 2 new projects for flydubai airlines. Received recognition from sr. management.• Attributing to Thought Leadership, received recognition from CEO for successfully conceptualizing and demonstrating productized version of Crisis Mgmt System for airlines and successfully deploying for deploying for Indigo airlines and Philippines airlines. • As Domain Expert, conducted training workshop for Business Analysts of Turkish Airlines at Istanbul on Airlines domain• Active participant in organization CMMI audits as ATM member and was part of 3 successive audit cycles.Major Career Highlights:• 15+ years of experience in independently handling concurrent projects across different demography and multi-cultural teams, out of which 9+ years of managing managers.• Successfully delivered projects, implemented factory delivery model, balancing cost & quality with tight timeline, revenue tracking & contingency planning.• Strengthening client relationship, owning end to end responsibility from defining the business need to ensuring execution, working closely with multiple client stakeholders and delivery teams.• Responsible to manage & nurture org talent and drive capability development program in line of future growth plans through team building and mentorship programs.• Led from the front projects in the domain of revenue management, passenger reservation, operational safety, cargo & baggage operation and resource assignment.• Spearheading different product initiatives over time. Conversant with BPMN and UML components. Currently working on advanced analytics-based tool for airport turnaround operations.Delivery Management• Client relationship mgmt• People mgmt. & P&L Tracking• Agile, Waterfall, Hybrid SDLC• Contingency planning• Vendor mgmtBusiness Architect• Business Process Modeling• Wireframe/Data Modeling• User Story writing• Estimation in FP, UCP & WBS • OOAD with UML based approachPresales• Proposal Writing• Business Presentations• Proposal WritingT&H Domain:• Reservation• Revenue Forecasting & Budgeting• Crisis mgmt / Ops safety• Baggage & Cargo tracking• Resource allocation suite
Listed skills include Requirements Analysis, Project Management, Project Delivery, Software Project Management, and 28 others.
