Assistant Manager - Customer Care
Current● Focus on client retention, renewals & price increase & up-selling● Compliant Management - To identify & resolve customer complaints within the specific timelines● Alert Account Management - To identify the alert customer & bring the possibility of the revival of the accounts● To provide recommendations & suggestions to the branch for the improvement● Conduct regular reviews & terminate the non-revival accounts● SPOC for Branch Renewals● Total concentration on Renewal business only● Sole Responsible● On-time CCM/SQS/SQA● Timely Terminations● Coordination between Customers & Operations● Reduction in Outstanding● Lead Generation