Plan and govern all project lifecycle and supporting activities to ensure the program meets its operational and contractual commitments.o Led a large transformative multimillion dollar program for a Tier 1 global mining client, enhancing their network infrastructure with a secure, flexible and reliable SD-WAN and Zscaler Internet Access (ZIA) solution to over 40,000 corporate and mining users across 114 sites.o Planned and governed all aspects of the project across multiple contracts… Show more Plan and govern all project lifecycle and supporting activities to ensure the program meets its operational and contractual commitments.o Led a large transformative multimillion dollar program for a Tier 1 global mining client, enhancing their network infrastructure with a secure, flexible and reliable SD-WAN and Zscaler Internet Access (ZIA) solution to over 40,000 corporate and mining users across 114 sites.o Planned and governed all aspects of the project across multiple contracts, vendors and client partners using Agile framework during the 3-year program lifecycle.o Facilitated smooth transition of the delivered services to operational support, providing post-implementation hypercare support, integrating services into client’s ITSM tool and conducting knowledge transfer sessions.o Received recognition for displaying Accenture Leadership DNA – Leading with excellence, confidence and humility, and constantly delivering value – in May 2024. Show less

Managed end-to-end project delivery lifecycle using Ricoh’s Prince2-based methodology, ensuring adherence to scope, schedule, budget, and quality standards. Collaborated with internal stakeholders and external customers to achieve cost-effective project outcomes.Fulfilled the role of a Service Delivery Manager ensuring overall satisfaction for Ricoh’s Managed Services customers was maintained.

Facilitated transition of the core network services comprising of Wired LAN (Core, Distribution, Access), Wireless LAN (including RTLS/RFID), Security (Checkpoint firewall and ISE), IP Telephony and Unified Messaging from the Perth Children Hospital (PCH) ICT Project to Health Support Services (HSS).

Led end-to-end project management for infrastructure and integration initiatives, focusing on delivering exceptional customer experiences from project inception through implementation to support handover.Collaborated closely with key stakeholders, vendors, third-party consultants, and internal engineering teams to ensure seamless deployment of solutions within agreed scope, budget, and timelines.Managed projects exceeding $1 million, with some transitioning into Managed Services… Show more Led end-to-end project management for infrastructure and integration initiatives, focusing on delivering exceptional customer experiences from project inception through implementation to support handover.Collaborated closely with key stakeholders, vendors, third-party consultants, and internal engineering teams to ensure seamless deployment of solutions within agreed scope, budget, and timelines.Managed projects exceeding $1 million, with some transitioning into Managed Services, contributing significantly to the business's monthly recurring revenue from IT services. Show less

Managed the end-to-end delivery of a number of projects including refresh of end-of-life network infrastructure (Core, Access, Distribution switches and Firewalls) with new Cisco network devices, Infrastructure relocation, Upgrade/implementation of voice services (CUCM, UCCX, WFM, AQM and Arc), Wireless implementation and Cloud Compute, Storage and Backup projects.

Responsible for managing the full project lifecycle delivery of a diverse portfolio of technical projects, ensuring adherence to schedule, quality standards, and cost constraints within a dynamic cross-functional environment.

Responsible for managing a portfolio of projects exceeding £250,000 which encompassed software application packaging, testing and deployment; office relocations; installing new and upgrading existing network infrastructure; server upgrades and transitioning third party services into managed support.