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Dipa Rao Email & Phone Number
Product Lead
at
Department of Government Services
LinkedIn matched
3 data sources
Profile completeness 100%
Current company
Role
Product Lead
Location
Greater Melbourne Area, Australia, Australia
Company size
Who is Dipa Rao? Overview
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Quick answer
Dipa Rao is listed as Product Lead at Department of Government Services, a company with 1810 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Dipa Rao.
Dipa Rao previously worked as Senior Product Manager at Culture Amp and Product Experience Manager at Australia Post. Dipa Rao holds Masters, Communications from Swinburne University Of Technology.
Company email context
Email format at Department of Government Services
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Department of Government Services
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Profile bio
About Dipa Rao
Product manager, ex consultant, once accused of thinking 'too much' about the customer. Called the 'Queen of Customer Feedback' by a manager - a title I relish and strive to maintain - I am laser focussed on customer need: adding customer value and making customers' lives better has to be at the centre of what I do. I'm super interested in data and how it can be stitched together to understand behaviour and give customers actionable insights. I enjoy big picture thinking, and find it quite easy to get out of the detail and have a strategic lens. With ten years in software delivery, I know what needs to be done to get it done. Passionate about working with and building curious, bold and empathetic product teams and culture. Firm believer in 'growth mindset'. Writer and sometimes performer, passionate about gender and social justice.2017 finalist: Our Watch award administered by the Walkley Foundation for Journalism for reporting on violence against women. Co-producer: 'Geeta', winner of the Social Justice Film Award, Santa Barbara International Film Festival 2022.
Listed skills include Analysis, Project Management, Business Analysis, Team Management, and 14 others.
Current workplace
Dipa Rao's current company
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Department Of Government Services
15 roles
Dipa Rao work experience
A career timeline built from the work history available for this profile.
Senior Product Manager
Current
Sep 2022 - Present
Product Experience Manager
Dec 2020 - Oct 2022
Digital Product Manager
Oct 2020 - Dec 2020
Digital Product Manager
Origin is one of Australia’s leading energy retailer. It has over the last two and a half years reimagined digital product and delivery to transform its strategic NPS and digital task completion scores. The product I manage at Origin enables customers to track and manage their energy usage via web and app.
May 2018 - Oct 2020
Senior Consultant
Elabor8 is a fast growing consulting organisation that provides Agile delivery, transformation and product services to organisations at various points in their Agile journey. As a consultant, I was engaged at various clients as product owner, Agile coach and Scrum Master.
Nov 2014 - May 2018
Agile Coach (Elabor8)
I was engaged by the Alcohol and Drug Foundation to introduce agile ways of working to their Marketing and Engagement team. This involved setting up their product roadmap, visualizing work in flow, introduce the three teams to the agile mindset and enabling them to manage their work in a way where they could deliver value within the high pressure.
Sep 2017 - Dec 2017
Business Analyst (Elabor8)
- As a BA, I worked closely with the product team on UniSuper’s customer portal, and on introducing a new insurance product to the market.
- Author user stories
- Document process flows
- Monitoring and analysing metrics and customer feedback
- Liaise with subject matter experts
May 2016 - Dec 2016
Senior Agile Business Analyst (Elabor8)
Jul 2016 - Oct 2016
Product Owner And Iteration Manager (Elabor8)
- As Product Owner and Iteration manager, I was responsible for managing a team of 8 to design and deliver a to roadmap to consolidate and replace 16 existing Australia Post despatch systems. The role involved developing.
- Establish and groom the product backlog; establish MVP
- Coach team on slicing and writing user stories
- Effectively run scrum ceremonies
- Manage product dependencies
- Facilitate workshops to slice and decompose stories; estimate stories
Mar 2015 - May 2016
Senior Business Analyst (Elabor8)
Dec 2014 - Mar 2015
Business Analyst
I engage with the business to elicit software requirements. It usually starts with a problem or an enhancement. I document the required business capability, delve deeper to convert capability to requirements and then get involved in design and solution discussions. I love experimenting with new tools. My latest muse is Enterprise Architect - move over.
Jul 2010 - Dec 2014
Business Analyst
(Formerly ResearchMaster)Author Business Requirements for bespoke developmentAuthor Functional RequirementsAnalyse customer internal processes with a view to implement a new systemLiaise with development team to ensure design meets requirementsTest, raise defects or enhancementsTrain end users
Jul 2008 - Jul 2010
Manager
Jul 2007 - Jul 2008
Business Analyst
Jul 2003 - Jun 2005
3 education records
Dipa Rao education
Masters, Communications
Post Graduate Diploma
Bachelor Of Arts - Ba
St. Francis Degree College For Women
FAQ
Frequently asked questions about Dipa Rao
Quick answers generated from the profile data available on this page.
What company does Dipa Rao work for?
Dipa Rao works for Department of Government Services.
What is Dipa Rao's role at Department of Government Services?
Dipa Rao is listed as Product Lead at Department of Government Services.
Where is Dipa Rao based?
Dipa Rao is based in Greater Melbourne Area, Australia, Australia while working with Department of Government Services.
What companies has Dipa Rao worked for?
Dipa Rao has worked for Department Of Government Services, Culture Amp, Australia Post, Unisuper, and Origin Energy.
How can I contact Dipa Rao?
You can use AeroLeads to view verified contact signals for Dipa Rao at Department of Government Services, including work email, phone, and LinkedIn data when available.
What schools did Dipa Rao attend?
Dipa Rao holds Masters, Communications from Swinburne University Of Technology.
What skills is Dipa Rao known for?
Dipa Rao is listed with skills including Analysis, Project Management, Business Analysis, Team Management, Business Process, Process Improvement, Requirements Analysis, and Vendor Management.
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