Dipayan Bhattacharjee Email & Phone Number

Kolkata, West Bengal, India

• Spearheaded comprehensive service delivery management across various business processes, ensuring seamless operations from initiation to completion.• Conducted in-depth process analysis to identify and implement re-engineering strategies, enhancing efficiency and optimizing workflow.• Investigated and capitalized on automation opportunities within labor-intensive processes, significantly multiplying productivity.• Played a pivotal role in outlining functional specifications for… Show more • Spearheaded comprehensive service delivery management across various business processes, ensuring seamless operations from initiation to completion.• Conducted in-depth process analysis to identify and implement re-engineering strategies, enhancing efficiency and optimizing workflow.• Investigated and capitalized on automation opportunities within labor-intensive processes, significantly multiplying productivity.• Played a pivotal role in outlining functional specifications for the development of automation tools and rigorously tested them to validate performance accuracy. Show less

Kolkata Area, India

• Spearheaded Service Delivery Management, ensuring strict adherence to delivery timelines and SLA quality standards across all business processes.• Implemented regular process update training sessions to maintain high performance standards.• Fostered client relationships to expand offshore business opportunities and scope.• Developed and applied standard quality tools for daily error identification and resolution.• Documented and analyzed AS-IS processes to pinpoint key… Show more • Spearheaded Service Delivery Management, ensuring strict adherence to delivery timelines and SLA quality standards across all business processes.• Implemented regular process update training sessions to maintain high performance standards.• Fostered client relationships to expand offshore business opportunities and scope.• Developed and applied standard quality tools for daily error identification and resolution.• Documented and analyzed AS-IS processes to pinpoint key parameters for optimization.• Identified and executed process improvement initiatives, enhancing overall process efficiency.• Managed functional logic for database maintenance, recommending enhancements to bolster data quality.• Oversaw comprehensive service delivery, adeptly handling client escalations and resource allocation for 63 FTEs.• Streamlined new processes to ensure seamless operations and punctual delivery.• Administered system infrastructure, including procurement of essential hardware and software.• Instrumental in offshoring new business processes, significantly increasing the number of billable resources.• Optimized web-application for data analysis, reducing Average Handling Time (AHT) per transaction.• Successfully managed the transition of processes from legacy systems to cutting-edge platforms.• Collaborated with Business Process Owners to understand current processes and data quality issues.• Led a dynamic team of 63 FTEs, excelling in operation management and service delivery. Show less

Pune Area, India

• Hands-On experience in preparing and maintaining the documentation and interpretation of functional requirements, ensuring clear communication with the software development team for the creation of applications aligned with business needs.• Fostered collaborative relationships with business process owners to grasp functional requirements and address master data quality issues.• Conducted meticulous manual testing of applications designed to enhance master data quality.• Engaged in… Show more • Hands-On experience in preparing and maintaining the documentation and interpretation of functional requirements, ensuring clear communication with the software development team for the creation of applications aligned with business needs.• Fostered collaborative relationships with business process owners to grasp functional requirements and address master data quality issues.• Conducted meticulous manual testing of applications designed to enhance master data quality.• Engaged in hands-on manual testing across three distinct work streams, contributing to the successful deployment of a Master Data Management software tool.• Utilized HP Quality Center for efficient defect management and quality assurance.• Identified and resolved master data errors using specialized tools, collaborating with business units for comprehensive data cleanup.• Partnered with business process owners to map current processes and pinpoint data quality improvement opportunities.• Delivered comprehensive training to end-users on the benefits and operation of the Master Data Management tool, driving adoption and proficiency. Show less

Pune Area, India

Coordination with Offshore Centralized Workflow Management team and Onshore Performance Management team.Transactional Quality Review of the Claim Adjudication.Attending conference calls with the onshore team regularly for resolving internal queries and getting new process updates.Undertaken short term improvement projects for quality improvement of the process.Identification of defects at Process level and elimination of the same using Poka Yoke Methodology.For transactional… Show more Coordination with Offshore Centralized Workflow Management team and Onshore Performance Management team.Transactional Quality Review of the Claim Adjudication.Attending conference calls with the onshore team regularly for resolving internal queries and getting new process updates.Undertaken short term improvement projects for quality improvement of the process.Identification of defects at Process level and elimination of the same using Poka Yoke Methodology.For transactional Quality improvement prepared Check-lists and cheat sheets. Maintaining consolidated quality reports on weekly as well as monthly basis to assess Individual quality trend over a period of time.Conducting training sessions for knowledge sharing and Processupdates.Conducting Internal Calibration Sessions for improvement of InternalQuality. Show less

Pune Area, India

Focus was on executing the end-to-end lifecycle of UK Commercial Insurance Process as well as securing exposure to all Line of Businesses. Chief responsibilities pertained to: • Designing and maintaining spreadsheets for tracking key service statistics. • Ensuring proper allocation of work. • Maintaining Process Performance Reports on a weekly and monthly basis to track process status. • Updating the Onshore Team with all process requirements as well as conducting regular feedback sessions on… Show more Focus was on executing the end-to-end lifecycle of UK Commercial Insurance Process as well as securing exposure to all Line of Businesses. Chief responsibilities pertained to: • Designing and maintaining spreadsheets for tracking key service statistics. • Ensuring proper allocation of work. • Maintaining Process Performance Reports on a weekly and monthly basis to track process status. • Updating the Onshore Team with all process requirements as well as conducting regular feedback sessions on new process updates for the Offshore Team members. Highlights: • Brought about reduction in Average Handling Time by devising and implementing Process Layout Plans that identified various improvement areas. • Extracted areas of improvement from various reports and other sources like Time and Motion Study, Client Feedbacks. Went on to implement remedial action basis: - Undertook brainstorming and solution identification studies to devise and implement the best solution for improvement. This included conducting regular feedback and training sessions for repetitive errors, process knowledge test for assessing the improvement rate. - Listed process cycle activities during Time and Motion Studies, built macros for all repetitive tasks with the help of IT department and implemented the same to reduce repetitive work time. • Ensured seamless conduct of operations through regular process updates that helped bridge the knowledge gap between the Onshore and Offshore Teams. • Recipient of the following accolades in recognition of excellent performance: - Ranked highest in the Four Quarterly Performance Reviews in 2010. - The Alpine Climber Award for best performance in the 1st Quarter, 2010. - Best Trainee for the UK Pre-Process Training. Show less

Kutch District, Gujarat, India

Managing total Inventory for Ductile Iron Pipe Plant Division.Maintaining the breakdown History of different equipments to maintain the Inventory Undertaken initiatives for Improving the Inventory Management and minimizing the spares.Practiced different Techniques for quality improvement in maintenance work like tagging of equipments as per priority, making lubrication schedules etc.

Kutch District, Gujarat, India

Handled diverse responsibilities pertaining to the Maintenance and Inventory functions including preparing a layout of the plant for redefining the checkpoints for effective maintenance and a categorized list of all the equipments in the plant for spares management.

Degree : Bachelor, Technology; Mechanical Engineering, First

Higher Secondary, Science, First

th Per. of Marks