I am an experienced IT Support Engineer with a strong background in providing comprehensive technical support to employees in various environments. My expertise spans diagnosing and resolving hardware, software, and network issues both in person and remotely. I have a proven track record in setting up and configuring new hardware and software, maintaining and updating IT systems, and ensuring the security of IT infrastructure.In my current role as a Desktop Support Technician at GO Systems, I manage a wide range of responsibilities, including Active Directory administration, network troubleshooting, and user support. I am well-versed in virtualization technologies like VMware and Hyper-V, and I have extensive experience with Microsoft Azure and Microsoft 365. My skills in using support tools such as Datto RMM, Autotask and IT Glue have enabled me to provide efficient and effective support to users.My technical competencies are complemented by strong customer service and communication skills. I am adept at working independently and managing multiple tasks simultaneously, ensuring that technical issues are resolved promptly and to the satisfaction of the users. I am committed to staying current with new technology trends and advancements, which allows me to bring innovative solutions to the organizations I support.I hold a Bachelor of Information Technology from the University of Southern Queensland and an Advanced Diploma of Information Technology from the Australian Institute of Commerce and Language. My professional journey is driven by a passion for technology and a dedication to improving IT systems and support processes.