Dipendra Pradhan Email and Phone Number
Dipendra Pradhan personal email
- Valid
An experienced leader and business strategist in Contact Centers and Information Technology Services with 20 plus years of experience in Contact Center Operations and Team Management, Quality and Compliance, Management Information System, Human Resource and Talent Acquisition, Sales and Business Development with new customer acquisition, strategic business and client relationship management, budgeting and risk assessment including revenue generation assessing and strategising short and long term profit and loss. Having experience in acquiring/developing, operating and managing various Lines of Business including financial, lead generations, software sales and consumer and business direct sales and support projects in international and domestic markets and geographies and has developed a niche in the industry by delivering highest standards of support and customer relationship management at various functions and roles at across mid management and senior management levels.
Dynaxon It Services Pvt. Ltd.
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Chief Executive OfficerAadi Global Solutions Inc. Sep 2022 - PresentGlobal business head responsible for strategizing and partnering with clients and customers to build a robust symbiotic business ecosystem balancing cost reduction with excellence in operational and service delivery leveraging best in the industry quality practices and framework.
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CeoDynaxon It Services Pvt. Ltd. Jan 2016 - PresentKolkata, West Bengal, InAs the Head of the Executive team, my roles and responsibilities revolves around few core functions including but not limited to strategizing and vision building for the organization, team building, revenue and cost management and reviewing and re engineering processes and projects to ensure an ever evolving environment and culture of striving to be and follow the best market practices.
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Vice PresidentCegura Technology Solutions Apr 2013 - Sep 2015Kolkata, West Bengal, InIn the capacity of my current role, I head all support functions synchronizing all departments to manage and co ordinate with internal and external clients thus enabling a pivotal role in delivering primary Service Level Agreements for all Lines of Business. In my capacity, it becomes my primary role to strategize and drive the organization towards the next level thus providing strategic direction with Management Information Systems as well as Human Resource Management. -
Chief Operation OfficerOpton Group Of Companies Jun 2012 - Mar 2013- At the direction of the Director, marshaling limited resources to the most productive uses with the aim of creating maximum value for the company's stakeholders & customers.- Developing and cascading the organization’s strategy/mission statement to the lower-ranking staff, and implementing appropriate rewards/recognition and coaching/corrective practices to align personnel with company goals- Planning by prioritizing customer, employee and organizational requirements- Maintaining and monitoring staffing, levels, Knowledge-Skills-Attributes (KSA), expectations and motivation to fulfill organizational requirements- Driving performance measures for the operation (including a consideration of efficiency versus effectiveness), often in the form of dashboards convenient for review of high level key indicators
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Contact Center ManagerSaps Xl Technologies Pvt Ltd Mar 2010 - Jun 2012As the Center Manager, must overlook and manage the center's overall activity including business delivery qualitatively and quantitively, business development and expansion, Operations Management and guide the management and the executive team with decisions for moving the company profitably forward.
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Assistant Manager - OperationsFusion Bpo Services Inc. Apr 2007 - Mar 2010Canton, Ohio, UsManagement of Inbound operations focussing on organisations business and revenue goals and ensuring that business and revenue targets are consistently met with efficient business delivery. -
Shift Manager/Team LeaderManjushree Infotech Pvt Ltd Apr 2005 - Aug 2006Operation Management for International customers for various Inbound and Outbound programs.
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Customer Care Executive - Quality & TrainingManjushree Infotech Pvt Ltd Oct 2003 - Mar 2005Managing the Quality and Training function for the contact center.
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Team LeaderManjushree Infotech 2003 - 2006
Dipendra Pradhan Skills
Dipendra Pradhan Education Details
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Kolkata UniversityBotany & Zoology -
Military School, BangaloreHigh School
Frequently Asked Questions about Dipendra Pradhan
What company does Dipendra Pradhan work for?
Dipendra Pradhan works for Dynaxon It Services Pvt. Ltd.
What is Dipendra Pradhan's role at the current company?
Dipendra Pradhan's current role is CEO at Dynaxon IT Services (P) Ltd (India) & AADI Global Solutions Inc. (Philippines).
What is Dipendra Pradhan's email address?
Dipendra Pradhan's email address is di****@****hoo.com
What schools did Dipendra Pradhan attend?
Dipendra Pradhan attended Kolkata University, Military School, Bangalore.
What skills is Dipendra Pradhan known for?
Dipendra Pradhan has skills like Operations Management, Business Development, Call Centers, Executive Management, Team Management, Management, Crm, Leadership, Outsourcing, Call Center, Strategy, Data Analysis.
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