An experienced leader and business strategist in Contact Centers and Information Technology Services with 20 plus years of experience in Contact Center Operations and Team Management, Quality and Compliance, Management Information System, Human Resource and Talent Acquisition, Sales and Business Development with new customer acquisition, strategic business and client relationship management, budgeting and risk assessment including revenue generation assessing and strategising short and long term profit and loss. Having experience in acquiring/developing, operating and managing various Lines of Business including financial, lead generations, software sales and consumer and business direct sales and support projects in international and domestic markets and geographies and has developed a niche in the industry by delivering highest standards of support and customer relationship management at various functions and roles at across mid management and senior management levels.
Listed skills include Operations Management, Business Development, Call Centers, Executive Management, and 29 others.