Operation Support Specialist
Current* Streamlined onboarding process for a more seamless employee experience and to enhance trust and confidence.* Implemented effective communication channels to connect new colleagues with supervisors, fostering transparent and trusting relationships. * Developed and delivered training programs including New Hire Orientation, Early Career Hires Program, Ethics Awareness, and other L&D Programs.* Managed LMS administration, creating, assigning, and tracking training records.* Created innovative solutions such as QR-based evaluations and a Training Calendar in Power BI to improve work processes and tools.* Collaborated with various teams including HR, IT, Infra GBU, and others to ensure smooth onboarding and training processes.* Supported colleagues in various functions by planning and managing training sessions.* Analyzed data to identify root causes and contributed to the strategic plan.* Continuously improved the relevance and effectiveness of L&D programs through evaluation and data analysis.