-Provide training and coaching to new and existing staff.-Call calibration and maintaining call quality -Campaign management -Resolve queries from reps and handle any customer escalation -Organising incentive and team bonding activities to motivate team-Prepare weekly and monthly sales and campaign report

Check in and check out of guest Greet and welcome guest Manage and update different online booking channels Make direct and online bookings Update room rates and availability during major events and peak and quiet season Provide excellent customer service to hotel guest and event clients Prepare weekly and monthly reports of food, beverages, and hotel sales Calculation of excise duty Diary management and file management Proper filing of all staff documents and official documents Reply back to online reviews from different website Liaise with housekeeper, bar staff, chefs, General Manager and suppliers Answer phone calls and email enquiries Order and manage office supplies Cash and Eftpos Handling Coordinate and organize events and functions Liaise with clients about the events requirements Prepare roster every week General management of office upkeep Promote upcoming events and hotel through different online channels and social media Looking after overall management of the hotel and help in growth of business

My responsibilities includes:1.Greeting and welcoming guests2.Check in and Check out guests3.Assisting guests with phone and email inquiries 4.Making direct and online reservation5.Resolving issues and problem faced by guest6.Updating number of rooms and rates online through channel manager7.Follow up with debtors and creditors8.EFTPOS and Cash handling9.Banking, Filing and data entry10.Sending invoices and statements to guest, travel agencies and companies11.Making report of the debtor or any incidents12.Handling overall administrative work13.Preparing quotes for group booking14.Night Auditing15.Keeping reception area neat and clean16.Managing social media pages17.Responding guest reviews on tripadvisor, booking.com and other travel website