Dineia Pereira Email & Phone Number

Lisboa, Portugal

• Assist the manager in overseeing all aspects of the debt management operations.• Develop and implement strategies to improve efficiency, productivity, and compliance.• Daily work distribution working closely with team managers to make sure SLAs are achieved.• Ensure adherence to all processes and regulatory requirements.• Monitoring performance by working control reports, providing direct feedback to staff members when processes are not followed.• Ensure processes are updated within the department, keep log of any updates, changes.• Log of JIRA tickets for improvements in the system, issues and urgent requests.• Test new system features.• Perform other duties as assigned.

Lisboa, Portugal

• Provide technical guidance, mentoring & coaching in conjunction with the Compliance, Insolvency Practitioners, L&D and Operational Managers to ensure appropriate levels of compliance/competence and adherence to processes, procedure, and regulatory guidelines• Working with Managers to identify knowledge gaps and create development plans• Monitoring & maintaining a case load daily, working within SLAs• Ensuring the client information is entered and updated accurately; covering all relevant details to ensure the client’s ongoing care • Building and sustaining effective relationships with clients, creditors, and colleagues• Undertaking tasks delegated by Team Managers and the Operational Manager• Ensuring that appropriate levels of technical and process knowledge are maintained with any concerns being highlighted to your Team Manager• Developing and delivering process and system support to all new starters• Producing reports to identify and measure the effectiveness of interventions• Deliver performance improvement in conjunction with the team leader and team manager through regular call coaching with team department members• Respond to the business demand by taking client calls/interfacing through digital channels: ensuring that all process and quality requirements are executed within the client contact

Lisbon Area, Portugal

As a Technical Support Officer, I provide technical support to all colleagues, assist in improving the client experience whilst ensuring compliance with regulation is maintained. Ongoing mentoring of colleagues, providing support with complaint handling, offering refreshers and updates regarding changes to process or regulatory requirements.Work closely with the Risk Coordinator investigating and analysing different information. I’ve been working together with project management with new projects implemented in the department.In July 2017 I have successfully complete the Certificate in Money Advice Practice (CertMAP) through Staffordshire University.

Lisbon Area, Portugal

As a Team Leader, I aimed to deliver business needs through personal contribution and the initiative-taking development, management, and involvement of my team. The primary focus of my role is to engage, inspire and develop the people in my team, together with effective management of underperformance. Responsibility is to develop and motivate my team to achieve a high level of output.

Lisbon Area, Portugal

As Personal Finance Manager I look after my client’s individual financial needs using all the tools Payplan has to help them minimise their outgoings, maximise their protection and administer their DMP arrangement successfully. Offer our clients optimum care through the financial package offered by Payplan which should be tailored to their individual needs.Work on monthly reports of potential and general leads that have been generated.Work towards individual & departmental targets and objectives.

Responsible for the Member Service Team to provide the best service to our club members.Responsible for control of stocks and salesSupport administrative department

Organising guest arrivals and departuresRecruit, train and motivate the Front Office Team and, manage staff rotas to ensure that business needs are met and all staff holidays are coveredMonitor invoicing and cash operations on a daily basisHandle any customer complaints and provide a swift solutionBuild up professional and personable relationships with key clients and regular guests to develop loyaltySupervises reception and co-ordinates the allocation of bedrooms with the Housekeeper

Lisbon Area, Portugal

Update all information web-site www.armilar.net. Hiring new hotels in PortugalReservations in hotels across Europe.

Turismo, Património E Informação Turística, Licenciatura

Activities and Societies: Promote and organized yearly field trips in PortugalHistory, Cultural Heritage, Foreign Languages, Geography.

Curso Técnico Profissional, Turismo - Profissionais De Informação Turística

This course aims to prepare young professionals with expertise in the area of information services, animation and organization of events.

10º Ano, Economics