At Apertum Online, our team thrives on fostering operational excellence, where my role as an Sr Operations Associate integrates proficiency and data analysis to enhance user engagement on Football.com. Leveraging my BSc in Information Technology from the University of Mumbai, I navigate the intersection of tech and operations, ensuring seamless experiences for our digital audience.Skilled Intrapreneur with expertise building, scaling & optimising omnichannel, multi-site & multi-lingual customer facing & back office teams defining strategic priorities, leading cross functional programs & driving consistent outperformance in business, customer & people scores. My journey at WhiteHat Jr previously honed my communication skills, allowing me to effectively lead initiatives for better process management and customer interactions. Striving for continual growth, my goal is to push the boundaries of operational efficiency, contribute to team development, and drive innovation within the IT landscape.