Plans network installations by studying technical specifications; preparing an installation schematic.Establishes voice and data networks by programming features; establishing interfaces and integrations; following industry standards; activating remote access tools.Verifies service by testing and re-programming circuits, equipment, and alarms; identifying and correcting problems; conferring with engineers.Documents network by recording configuration diagrams and programming.Maintains network by troubleshooting and repairing outages; testing network back-up procedures; updating documentation.Maintains customer rapport by listening to and resolving concerns; answering questions.Maintains safe work environment by following standards and policies.Updates job knowledge by participating in educational opportunities; reading technical publications.Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments