Project Management & Documentation:• Effectively communicated with business unit stakeholders to ensure complete and compliant documentation of all business unit activities in Governance/Monitoring templates.• Supported the coordination and management of projects with strict planning and documentation in Governance templates.• Ensured all business documentation was in place and accurate by tracking and reporting on Governance/Monitoring templates.• Conducted regular meetings and checks to follow up on effective governance processes.• Owned governance systems, including ZOHO Projects and ZOHO CRM.• Researched information to support other teams and departments as needed.Effective Project Management:• Managed projects through organization and follow-through.• Scheduled and conducted regular meetings and checks to ensure project effectiveness.Project Monitoring and Control:• Track project progress against the planned scope, time, cost, and quality objectives.• Use performance indicators to identify variances and implement corrective actions when necessary.• Conduct regular reviews and audits to ensure compliance with project management standards.Financial Management and Budget Control:• Prepare project budgets and monitor financial performance.• Ensure that all projects are delivered within the agreed budget.• Analyze and report on financial performance, cost variances, and ROI of projects.Documentation and Reporting:• Maintain comprehensive project documentation, including contracts, reports, and communication records.• Prepare reports for top management on project status, financials, and overall performance.• Ensure documentation meets regulatory and organizational standards.

- Portfolio Management for Bank’s Customers- Engage with assigned portfolio of Bank customers for service and deepening relationship.- Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions.- Deepening of customer portfolio level benchmarks- Manage Issues and Maintain complete relationship record for assigned customer accounts.- Enhancing customer wallet size- Profiling Customer to increase wallet share – Engaging to capture customer banking habits and inducing to make Yes Bank as primary relationship.- Service to Sales approach established for deepening relationship with family members and associates which have been grouped together.- Ensuring customer scoping being done with need based products suggested as hooks for deepening relationship Ensuring that customer scope is done and products targeted accordingly.- Acquisition of New To Bank Customers.- To acquire new to bank customers from leads generated through marketing channel and various campaigns.- Referrals generated from existing customers.- Penetration of products across family groups.- Customer Query and Complaint resolution.- Ensure query resolution of the customers by coordinating with service and operations team.- Resolving all complaints received from preferred customers within the stipulated TAT’s.

- Handling customer queries on email and tagging them to the relevant department.- Providing L1 Support to the Marketplace Sellers and Suppliers of Walmart.- Handling partner’s Query, Request, or Complaints with the process knowledge.- Maintain and adhere to AHT with regards to resolving cases.- Adherence to the monthly performance parameter- Create SOPs for the process.- Checking the PSAT and ASAT cases and providing necessary feedback to respective associates.- Preparing QA Reports on a weekly basis of the assigned associates and sharing with them.

- Handling inbound calls for banking customer’s in a timely and efficient manner to ensure customer satisfaction.- Handling customer Query, Request or Complaints with efficient product/process knowledge, presentation and communication skills.- Cross sell: Provide information related to products, new offers and services.- Maintain and adhere to Compliance guidelines and adherence.- Capture problem indicators, highlight and suggest improvements- Adherence to the monthly performance parameter

- Overall operation management of “Axis Bank” Project- SPOC of the project for the client and internal team- Monitor media player device status.- Troubleshooting media player device offline status.- Handling inventory management.- Maintain daily MIS of uptime report and other types of MIS reports- Raising tickets to resolve issues of devices that are offline.- Co-coordinating with vendors for project-related things.

- Taking process training of sales executives at the business partner site.- Maintaining a daily tracker of the cases.- First Point of escalation for SDM/SDE, Business Partner, Contact Center, Special services team.- Coordinate with towers CC, SSC, Logistics, Lencare Team, Technical Team, Warranty redemption, Partner - Management/PUDO for E2E closure with an update to BP.- Publish high-level summary/dashboard for Key BP’s as per sign-off.- Involve Technical Team (L1.5) for multiple parts cases & standby machine configuration confirmation.- Standby machine movement & tracker update- Raise proactive alert at SDM/SDE level for critical transactions to prevent out of region movement.- Share Failure history to SDM/SDE on critical escalations. (Multi Visits) to decide on warranty extensions /DOA.- Monitor >15 days & >30 days cases (SR aging) n share status update.- Exceptional DOA follows up with Lencare team till closure & update to BP.- 100% coverage thru telecare for the nominated business partner every month.- Resolutions of warranty mismatch cases with help of POP, Services Sales & China team &Investigation with BPs- Contribution to New Initiatives/Practices as per SDM suggestion for exceptional support to enhance the BP/User confidence in the brand

- Coordinating with on-site engineers across PAN India.- Log calls and generate request-id and forward that call to engineers.- Follow up with engineer for the issue relating to Media Players.- Troubleshoot media players related to different minor issues.- Maintain daily MIS of uptime report and other types of MIS also.- Inventory management.- Prepare Goods transfer note and bills.

- Overall operation management (HR, Administration, etc.)- Communication with external and internal related authorities or concerned persons.- Faculty Management.- Data management.- Financial and Marketing coordination and management.- Complete Academic Management.

- Laboratory preparation for practical sessions- Laboratory Maintenance of equipment’s- Taking care of equipment’s- Project set up for students- Coordinating with faculties for sessions and time table of practical’s and projects- Assisting faculties in their Lab practicals.- Controlling students during session - Maintaining discipline during practical sessions- Updating all lab records- Maintaining PCB Lab- Making PCB’s for students

Gathering data of various law firms, schools, etc. according to client’s requirements and exporting it into MS Excel.