Dipesh Devkar Email & Phone Number

Mumbai, Maharashtra, India

• Project Management & Documentation:
• Effectively communicated with business unit stakeholders to ensure complete and compliant documentation of all business unit activities in Governance/Monitoring templates.
• Supported the coordination and management of projects with strict planning and documentation in Governance templates.
• Ensured all business documentation was in place and accurate by tracking and reporting on Governance/Monitoring templates.
• Conducted regular meetings and checks to follow up on effective governance processes.
• Owned governance systems, including ZOHO Projects and ZOHO CRM.

Navi Mumbai, Maharashtra, India

- Portfolio Management for Bank’s Customers- Engage with assigned portfolio of Bank customers for service and deepening relationship.- Customer interactions to be duly updated in Bank system for audit trail and reference to future interactions.- Deepening of customer portfolio level benchmarks- Manage Issues and Maintain complete relationship record for.

Mumbai Area, India

- Handling customer queries on email and tagging them to the relevant department.- Providing L1 Support to the Marketplace Sellers and Suppliers of Walmart.- Handling partner’s Query, Request, or Complaints with the process knowledge.- Maintain and adhere to AHT with regards to resolving cases.- Adherence to the monthly performance parameter- Create SOPs.

Mumbai Area, India

- Handling inbound calls for banking customer’s in a timely and efficient manner to ensure customer satisfaction.- Handling customer Query, Request or Complaints with efficient product/process knowledge, presentation and communication skills.- Cross sell: Provide information related to products, new offers and services.- Maintain and adhere to Compliance.

Mumbai Area, India

- Overall operation management of “Axis Bank” Project- SPOC of the project for the client and internal team- Monitor media player device status.- Troubleshooting media player device offline status.- Handling inventory management.- Maintain daily MIS of uptime report and other types of MIS reports- Raising tickets to resolve issues of devices that are.

Mumbai Area, India

- Taking process training of sales executives at the business partner site.- Maintaining a daily tracker of the cases.- First Point of escalation for SDM/SDE, Business Partner, Contact Center, Special services team.- Coordinate with towers CC, SSC, Logistics, Lencare Team, Technical Team, Warranty redemption, Partner - Management/PUDO for E2E closure with.

Mumbai, Maharashtra, India

- Coordinating with on-site engineers across PAN India.- Log calls and generate request-id and forward that call to engineers.- Follow up with engineer for the issue relating to Media Players.- Troubleshoot media players related to different minor issues.- Maintain daily MIS of uptime report and other types of MIS also.- Inventory management.- Prepare.

Lower Parel

- Overall operation management (HR, Administration, etc.)- Communication with external and internal related authorities or concerned persons.- Faculty Management.- Data management.- Financial and Marketing coordination and management.- Complete Academic Management.

Wadala, Mumbai

- Laboratory preparation for practical sessions- Laboratory Maintenance of equipment’s- Taking care of equipment’s- Project set up for students- Coordinating with faculties for sessions and time table of practical’s and projects- Assisting faculties in their Lab practicals.- Controlling students during session - Maintaining discipline during practical.

CBD Belapur

Gathering data of various law firms, schools, etc. according to client’s requirements and exporting it into MS Excel.

Bachelor'S Degree, Computer Technology/Computer Systems Technology

Diploma, Computer Engineering