Lead Ui Ux Designer
CurrentSpearheaded design for TaskGPT, TaskUs’s AI-driven productivity suite used by global clients including MoneyLion. TaskGPT, which leverages OpenAI, Palm 2, and LLaMA models, reduced AHT by 20% on calls and 10% on chat and improved operational efficiency across TaskUs’s 14-country presenceDirected UX for EvaluateUs, an assessment platform, increasing result accuracy by 70% and saving $12,000 monthly per client. Developed a Persona-Centric Analysis Framework (PCAF) that enhances user onboarding by 15%, a methodology now applied across TaskUs to optimize user experience through psychological insightsCreated LevelUp, a gamification tool that engages employees with dynamic reward systems and social challenges. Licensed to motivate customer service teams. LevelUp’s interactive scoreboards, customizable avatars, and 3D assets built with 3.js improved daily user engagement by 40%Designed SmartFlow, a flexible process builder architected with a scalable UI for global usage, SmartFlow supports localized flows, achieving a 40% faster adoption rate among international usersDeveloped Dojo, a training and onboarding tool serving 50,000+ employees globally across companies. Integrated real-time feedback loops and accessibility features that ensure smooth UX quality across diverse user groups.