Dipesh Parmar Email & Phone Number

Gothenburg, Se

Gothenburg, Vastra Gotaland County, Sweden

Bengaluru, Karnataka, India

- Incubated the product from 0 to 1 stage beginning with an idea to support qualitative research within the finance domain.- Wore multiple hats like product manager, designer as well as project manager.This involved understanding the problem from all 360 degrees, conducting in-depth explorations and creating wireframes.- Worked with a small and agile team to iterate on ideas in a quick manner.- Defined a scalable design system that can be adopted for all future requirements.

Onsite at Verizon: Optix Customer Platform- The Optix platform is used by internal executives to record and service user requests of all kinds. It is meant to handle the end-to-end lifecycle of the request with a view to streamlining processes and reducing the turn-around time.- As a lead designer, I worked on multiple enhancements and expansions and was able to reduce the average support-call time from 15 minutes to 12 minutes, thereby contributing to a 20% cost reduction.- Contributed towards a highly comprehensive design system in the form of multiple UI components.- Worked with the business as well as engineering teams to ensure designs are materialised and ensure real-world impact.

Bengaluru Area, India

1. QueueMe at Standard Bank, South Africa- Designed a superior platform called QueueMe to help better service the walk-in customers of Standard Bank.- Conducted thorough primary research with the end-users - bank staff as well bank customers.- Lead a team of designers through discovery, explorations, wireframing as well as prototyping all the way to production.- I was able to reduce the average service time by 66% from 45 minutes to 15 minutes per customer.2. Mobile Help Centre at Standard Bank, South Africa- Designed a superior experience for bank customers to be able to get the help they need when they need it while navigating the Mobile app.- Collaborated with the engineering team, as well as the different business teams to ensure comprehensive coverage of all possible concerns that a customer might have.- Designed the help centre to include various types of media like text-based answers, as well as videos if required.- Defined a design framework to ensure all future enhancements and services can be incorporated into the existing help centre.- This helped reduce the number of calls to the customer support team, which led to huge cost reduction.

Mumbai Area, India

Spend Analytics Platform:- Designed a best-in-class analytics platform that helped Fortune100 companies analyze their spend as well as identify potential opportunities to save.- Revamped the core analytics reporting module with a view to making it easier for business users to be able to slice and dice their data as required.- Worked with Product, Engineering as well as implementation teams to ensure the designs mimic the mental model of the end-users.- Introduced newer visualizations of the data beyond the conventional tabular view like graphical representation of the data.

Mumbai, Maharashtra, India

Bangalore

Pune Area, India

Mumbai Area, India

New Delhi Area, India

Gurgaon, India

Indore

Master Of Design (Product Design), Industrial Design, 1St Class (8.2/10)

Bachelor Of Engineering (Be), Industrial & Production Engineering, 1St Class