Dipesh Patel Email & Phone Number

Canada

Toronto, On, Ca

Toronto, Ontario, Canada

• I utilized a ticketing system to track and resolve support requests, improving response times.• I configured and deployed desktops, laptops, printers, and smartphones, reducing setup time.• I installed and configured MS Exchange, MS Office, Outlook, and MS Teams, minimizing software downtime.• I documented procedures, user issues, resolutions, and system changes to enhance service continuity.• I resolved computer, hardware, and network issues for end-users, achieving a 100% satisfaction rate.• I improved technical training using Microsoft Exchange, Office 365, OneDrive, and remote support tools, reducing errors and increasing productivity.• I handled account-related inquiries, ensuring 100% issue resolution and improving customer satisfaction.• I provided on-site technical support for software installations, hardware setups, file backups, and system configurations, reducing technical issues.• I developed technical training programs that reduced errors by 50% and increased team proficiency.• I enhanced customer satisfaction and service delivery through excellent communication skills and telephone etiquette.

Ahmedabad, Gujarat, India

• I resolved technical issues promptly, maintaining support documentation to reduce resolution times.• I tracked and maintained network with SolarWinds, reducing downtime significantly.• I troubleshot tier 1 and tier 2 issues via Jira, improving response times while managing company-wide hardware deployments.• I integrated data backup strategies using Datto and Office 365, developing disaster recovery plans to minimize downtime.• I executed Cat5e/Cat6 cabling, patch panel, and server rack installations, enhancing network performance.• I administered user accounts and devices according to onboarding/offboarding protocols to ensure compliance.• I monitored network infrastructure, achieving 99.9% uptime and improved security with Cisco and Bitdefender.• I coordinated firewalls, antivirus, and multi-factor authentication, enhancing our security posture.• I trained staff on teleconferencing systems, increasing usage rates.• I managed Windows 2008/2012 servers, optimizing Active Directory, Exchange, and backups for efficiency.

Ahmedabad, Gujarat, India

• I diagnosed and resolved technical issues using Jira, telephone, email, and remote tools, improving resolution time and increasing client satisfaction.• I installed and maintained corporate end-user devices, reducing device downtime and ensuring IT standards compliance.• I addressed LAN/WAN and Wi-Fi performance issues, enhancing network reliability.• I provided second-level support for macOS, Windows, and mobile devices, and first-level networking support, resolving complex issues and improving system uptime.• I documented, tracked, and maintained IT asset information, enhancing asset management efficiency.• I administered Active Directory users and policies, improving security compliance and minimizing access issues.• I resolved 25-30 tickets daily, achieving a 98% user satisfaction rate and reducing resolution times.• I deployed Windows 10 images via SCCM, troubleshooting infrastructure issues to streamline deployment processes.• I optimized network infrastructure through cabling and maintenance, enhancing security compliance and reducing incidents.• I implemented and troubleshot VPN solutions (Cisco AnyConnect) and RDP setups, bolstering remote work capabilities.

Professional Certificate, Cloud Computing

Learning AWS and DevOps technologies in-depth.

Postgraduate Diploma, Cyber Security, 3.85 Out Of 4 Gpa

Bachelor Of Engineering - Be, Computer Engineering, 7.44 Out Of 10 Cgpa

Activities and Societies: Football