Deepika Prabhakar Email & Phone Number

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

• Owned roadmap of credit processing system; Led initiative to automate inefficient tasks and establish SLAs for each stage of credit processing o Automated credit evaluation system by conducting user interviews, reduced human errors by 60% o Improved customer satisfaction by improving TAT by 40% and reducing corruption opportunities• Launched remote loan application portal for customers to complete loan application process without ever stepping into a branch.• Led query resolution team to minimize daily tickets by 32% by building persona-based knowledge base o Championed long-term vision over a short-term solution of manual response to tickets

Pune, Maharashtra, India

• Expanded credit portfolio by 50 Lakh within two years through indirect sales by profiling existing customers and targeting low risk prospective partners.• Spearheaded turnaround strategies for financially troubled customers; Improved repayment by 15%• Handled non-fund portfolios such as bank guarantees, letter of credit, bill discounting etc.• Managed cross-functional deal teams including legal, senior management, operations, marketing, and external clients to ensure timely loan disbursal and creditworthiness of applicants

Pune, Maharashtra, India

• Led a team of 8 employees to manage end-to-end business operations of a retail branch.• Increased overall branch business by 20% through industry partnerships and personas-based upselling.• Shouldered responsibility for directing the use of latest technology and procedures, hence increasing the client services at higher rates

Mumbai, Maharashtra, India

• Conceptualized the lead generation plan of reaching out to educational institutes and real estate builders directly, adding 2 Cr to loan book annually and saving 10% of commissions within 2 years• Proactively established relationship with ISB for Education Loans and later became SPOC (Single Point of Contact) for all ISB Education Loans for all three Mumbai Regions• Solidified contacts with local realtors, contractors, financial advisors and other referral sources and met all potential borrowers• Acted as a liaison between borrowers, processing officers, underwriters, and realtors or builders to maintain communications and improve processing times

Mba M&S, Management

B.M.S, Management