Deepika Prabhakar Email and Phone Number
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At Northern Arc Capital, my role as Product Head fuses fintech innovation with strategic product management. Leading the charge in digital lending, I've been pivotal in transforming credit processes through automation, enhancing customer experience, and fortifying our market position. Our team's commitment to excellence has been the cornerstone in launching pioneering solutions that resonate with our customers' evolving needs.Previously, as a Product Consultant at Union Bank of India, I harnessed analytical skills and wireframing to automate credit evaluation, significantly reducing human errors and improving turn-around time. This not only bolstered customer satisfaction but also underscored our dedication to integrity and efficiency. The experience honed my ability to drive complex projects and navigate the nuances of the financial landscape, always with an eye toward sustainable growth and customer-centric innovation.
Northern Arc Capital
View- Website:
- northernarc.com
- Employees:
- 178
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Avp-Product ManagerNorthern Arc Capital Sep 2022 - PresentMumbai, Maharashtra, India
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Product ConsultantUnion Bank Of India Jul 2019 - Feb 2022Bengaluru, Karnataka, India• Owned roadmap of credit processing system; Led initiative to automate inefficient tasks and establish SLAs for each stage of credit processing o Automated credit evaluation system by conducting user interviews, reduced human errors by 60% o Improved customer satisfaction by improving TAT by 40% and reducing corruption opportunities• Launched remote loan application portal for customers to complete loan application process without ever stepping into a branch.• Led query resolution team to minimize daily tickets by 32% by building persona-based knowledge base o Championed long-term vision over a short-term solution of manual response to tickets -
Manager - CreditUnion Bank Of India Feb 2018 - Jun 2019Pune, Maharashtra, India• Expanded credit portfolio by 50 Lakh within two years through indirect sales by profiling existing customers and targeting low risk prospective partners.• Spearheaded turnaround strategies for financially troubled customers; Improved repayment by 15%• Handled non-fund portfolios such as bank guarantees, letter of credit, bill discounting etc.• Managed cross-functional deal teams including legal, senior management, operations, marketing, and external clients to ensure timely loan disbursal and creditworthiness of applicants
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Branch Operations ManagerUnion Bank Of India Jul 2016 - Feb 2017Pune, Maharashtra, India• Led a team of 8 employees to manage end-to-end business operations of a retail branch.• Increased overall branch business by 20% through industry partnerships and personas-based upselling.• Shouldered responsibility for directing the use of latest technology and procedures, hence increasing the client services at higher rates
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Business Development Manager - LoansUnion Bank Of India Aug 2011 - Jul 2016Mumbai, Maharashtra, India• Conceptualized the lead generation plan of reaching out to educational institutes and real estate builders directly, adding 2 Cr to loan book annually and saving 10% of commissions within 2 years• Proactively established relationship with ISB for Education Loans and later became SPOC (Single Point of Contact) for all ISB Education Loans for all three Mumbai Regions• Solidified contacts with local realtors, contractors, financial advisors and other referral sources and met all potential borrowers• Acted as a liaison between borrowers, processing officers, underwriters, and realtors or builders to maintain communications and improve processing times
Deepika Prabhakar Skills
Deepika Prabhakar Education Details
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Management -
Vivekananda Education SocietyManagement
Frequently Asked Questions about Deepika Prabhakar
What company does Deepika Prabhakar work for?
Deepika Prabhakar works for Northern Arc Capital
What is Deepika Prabhakar's role at the current company?
Deepika Prabhakar's current role is Product Manager | Fintech | Digital Lending.
What is Deepika Prabhakar's email address?
Deepika Prabhakar's email address is pr****@****ail.com
What schools did Deepika Prabhakar attend?
Deepika Prabhakar attended Amity University, Vivekananda Education Society.
What skills is Deepika Prabhakar known for?
Deepika Prabhakar has skills like Market Research, Team Management, Mis, Business Development, Competitive Analysis, Key Account Management, Relationship Management.
Who are Deepika Prabhakar's colleagues?
Deepika Prabhakar's colleagues are Balakrishna Addala, Aditya Bedarkar, Muthulakshmi Supramanian, Vivek Borsaniya, Kamal Kapoor, Aftab Malik, Vignesh R.
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