Customer Service Specialist
Current
Oct 2021 - Present
AeroLeads people directory · profile
Dipika Shastri Email & Phone Number
Customer Service Specialist
at
Bankwest
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Customer Service Specialist
Location
Cannington, Western Australia, Australia
Company size
Who is Dipika Shastri? Overview
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Quick answer
Dipika Shastri is listed as Customer Service Specialist at Bankwest, a with 3135 employees, based in Cannington, Western Australia, Australia. AeroLeads shows a matched LinkedIn profile for Dipika Shastri.
Dipika Shastri previously worked as Dispute Analyst at Millennium 1 Solutions and Risk Service Advisor at Millennium 1 Solutions. Dipika Shastri holds Post Graduate Certificate, Project Management from Humber College.
Company email context
Email format at Bankwest
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Bankwest
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Profile bio
About Dipika Shastri
Project Management graduate, Experienced Information Technology and customer service professional with a demonstrated history of providing technical and financial support.Skilled in Client Issue Resolution, Customer Support, Requirements Analysis, and Requirements Gathering, Conflict Management, Technical support and Financial support.
Current workplace
Dipika Shastri's current company
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Bankwest
5 roles
Dipika Shastri work experience
A career timeline built from the work history available for this profile.
Dispute Analyst
- Supported Credit card inquiries, account maintenance,transactions and online applications- Inbound/Outbound Phone and Email support to users regarding website and application-Participated in cross training and mentoring opportunities-Achieved quality service by accurately assessing and responding to customer needs, using sound judgment and flexibility when recommending appropriate solutions-Analysed inbound or outbound customer information and action next step accordingly based on the nature of the query- Maintained confidentiality of customer information-Remained current on business products and process information
Oct 2019 - Nov 2019
Risk Service Advisor
Sep 2018 - Oct 2019
Sr. Engineer At Gujarat Forest Department
Gujarat Forest Department
- Worked as a nodal technical officer between development companies and Forest department at the state level.-Managed team of more than 18 IT Support engineer to achieve higher success rate and implementation of software in all districts of Gujarat State, India.-Conducted UAT process of applications for both customer and client support -Testing of application for all technical & non-technical requirements fulfillment.-Project requirement elicitation and analysis.-Task prioritization and allocation to team members.-Strong interaction with end users and business development teams.-Planning and monitoring project activities.-Tracking software changes and controlling them for successful execution.-Day to Day support to department staff as well all other deputed engineers (On-call and Email) at the district level.-Documentation and template creation for required project activities.-Presentations and training to existing and new users.-Regular reporting to higher authorities while working on constructive feedback.- Participated in budget allocation activities.-Financial analysis for current and upcoming projects.- Vendor management & negotiations.
Jul 2015 - Aug 2017
Software Executive
Gujarat Informatics Limited
- Planning and monitoring IT project activities at the state level.- Software execution and L1 support to Government departments.- Day to Day operational support to regular staff.- Prioterizing tasks and schedule creation to achieve those tasks.- Training to new users and also for newly updated software.- Development of technical documents and log updates.- Weekley and monthly reporting to higher authorities of the department.- Creating and collecting client information by surveys.
Jul 2013 - Jun 2015
Team & coworkers
Colleagues at Bankwest
Other employees you can reach at bankwest.com.au. View company contacts for 3135 employees →
NR
Natalie Raper
Colleague at BankwestGreater Sydney Area, Australia
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FK
Fatima Khan
Colleague at BankwestNarwee, New South Wales, Australia
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PV
Peter. Vickery
Colleague at BankwestGreater Sydney Area, Australia
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JD
John Dasey
Colleague at BankwestGreater Perth Area, Australia
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SK
Sheela Keralkar
Colleague at BankwestBelgaum, Karnataka, India
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LM
Lisa Mahon
Colleague at BankwestGreater Perth Area, Australia
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SS
Sara Smith
Colleague at BankwestGreater Perth Area, Australia
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DD
Desma D.
Colleague at BankwestGreater Perth Area, Australia
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DP
Divya Palsodkar
Colleague at BankwestPerth, Western Australia, Australia
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MY
Mark Yacopetti
Colleague at BankwestGreater Perth Area, Australia
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Natalie Raper
Colleague at BankwestGreater Sydney Area, Australia
View →
FK
Fatima Khan
Colleague at BankwestNarwee, New South Wales, Australia
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PV
Peter. Vickery
Colleague at BankwestGreater Sydney Area, Australia
View →
JD
John Dasey
Colleague at BankwestGreater Perth Area, Australia
View →
SK
Sheela Keralkar
Colleague at BankwestBelgaum, Karnataka, India
View →
LM
Lisa Mahon
Colleague at BankwestGreater Perth Area, Australia
View →
SS
Sara Smith
Colleague at BankwestGreater Perth Area, Australia
View →
DD
Desma D.
Colleague at BankwestGreater Perth Area, Australia
View →
DP
Divya Palsodkar
Colleague at BankwestPerth, Western Australia, Australia
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MY
Mark Yacopetti
Colleague at BankwestGreater Perth Area, Australia
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2 education records
Dipika Shastri education
Post Graduate Certificate, Project Management
Msc.It
K.S.School Of Business Management
FAQ
Frequently asked questions about Dipika Shastri
Quick answers generated from the profile data available on this page.
What company does Dipika Shastri work for?
Dipika Shastri works for Bankwest.
What is Dipika Shastri's role at Bankwest?
Dipika Shastri is listed as Customer Service Specialist at Bankwest.
Where is Dipika Shastri based?
Dipika Shastri is based in Cannington, Western Australia, Australia while working with Bankwest.
What companies has Dipika Shastri worked for?
Dipika Shastri has worked for Bankwest, Millennium 1 Solutions, Gujarat Forest Department, and Gujarat Informatics Limited.
Who are Dipika Shastri's colleagues at Bankwest?
Dipika Shastri's colleagues at Bankwest include Natalie Raper, Fatima Khan, Peter. Vickery, John Dasey, and Sheela Keralkar.
How can I contact Dipika Shastri?
You can use AeroLeads to view verified contact signals for Dipika Shastri at Bankwest, including work email, phone, and LinkedIn data when available.
What schools did Dipika Shastri attend?
Dipika Shastri holds Post Graduate Certificate, Project Management from Humber College.
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