Ethan Dipilato Email & Phone Number

Hopkinton, Ma

Responsibilities included the following: - maintain intranet pages and update content - implement redesign and additional pages to intranet - provide help desk support for the office - interact with technology vendors for supply management or escalated support - generate end user guides for software used in the office - onboard new users and workstations - manage scheduled installation of software packages and updates - generate scripts for automating systems administration tasks

Westborough, Ma

Perform technical support services to customers such as device repair and virus removal. Assist customers with purchasing the right computer or other technology product for their needs.

Boston, Ma

This position primarily involved providing troubleshooting for all students, faculty and administrative staff within the Institute on technical issues with institute provided laptops as well as issues with institute accounts. Responsibilities also including imaging laptops provided to students, faculty and staff. As well as manning the phones for our help desk call in number. The position required use of the TrackIt ticketing software to manage and keep track of user requests and issues. The position also involved providing support for the projector equipment in campus classrooms.

Watertown, Ma

Hopkinton, Ma