Key Responsibilities (Technical):1. Handling device re-configurations for replacement hardware for following manufacturers: Inventum Service Routers & Multi Service Controllers, Microtik RB 450 / 750 / Cloud Core Router 9, TP-Link, Edgecore and D-Link POE switches, Fortigate Firewall, and access points: Ruckus, TP-Link, UDAYA (Facebook TIP AP).2. Expertise in resolving issues related to Slow Speed, Link Down, E-Mail Not Working, Latency, Packet Loss andFrequent… Show more Key Responsibilities (Technical):1. Handling device re-configurations for replacement hardware for following manufacturers: Inventum Service Routers & Multi Service Controllers, Microtik RB 450 / 750 / Cloud Core Router 9, TP-Link, Edgecore and D-Link POE switches, Fortigate Firewall, and access points: Ruckus, TP-Link, UDAYA (Facebook TIP AP).2. Expertise in resolving issues related to Slow Speed, Link Down, E-Mail Not Working, Latency, Packet Loss andFrequent Disconnection.3. Working in Network Service Group TAC team and troubleshooting the escalated cases of Internet.4. Diagnosing network level issuesreportedby users across a locality / city.5. Verifying CPE configuration is done as per SOP after CPE device replacement.6. Handling escalated issue asinformed by department head.7. Retention of business clients by analysing previous complaint trend and preparing SIP for permanentresolution.Tools used: - CRM, Nagios, Ameyo, Winbox, Unify, UMP, INAS, Ruckus Controller, TP-Link Controller, UdayaController,Forti manager, Versa SDWANDevices Used: - Microtik/Inventum NAS Box, (Ruckus, TP-Link & Udaya) AP, TP link POE switch, Fortinet, Versa Show less

Key Responsibilities:• Monitoring Customer’s Links and the entire network Paths, raising alarms and coordinating with concerned team to get the issue resolved. • Resolve all the technical issue and responsible for Handling all the escalations and gave proper resolution on time by coordinating with concerned department. • Handling complete complaint management process and providing resolution to customer within TAT.