Dipo Olowe (Itil,Aws,Ms Azure, Csm) Email & Phone Number

Sheffield, Gb

Sheffield, England, United Kingdom

Resolving 1st and 2nd line technical issues raised through the ticketing portal across multiple platforms including desktop, laptop, printer, application, network, and server domains, utilizing telephone, email, and live chat channels. Ensuring a consistently high customer satisfaction rating, driven by timely incident resolution and positive customer interactions. Prioritized and resolved IT incidents and requests within agreed-upon timelines, often exceeding SLA targets. Effective collaboration with the management team on specific IT projects, contributing to customer projects, larger initiatives, and customer onboarding/transitions.

Sheffield, England, United Kingdom

Foster a collaborative environment, ensure effective communication between students and staff, and promote active participation in union activities. Streamline dialogue, organize union events, and initiate collaborative initiatives between students and the union. Prioritize feedback to refine engagement strategies, represent the student voice at administrative levels, and stay updated with the latest trends in student engagement through continuous learning.

Sheffield, England, United Kingdom

Leading open-day tours, aiding in clearing operations, answering queries, and bridging prospective students with genuine insights and experiences.

Sheffield, England, United Kingdom

Currently advancing my expertise with an MSc. in IT Management at Sheffield Hallam University. Passionate about leveraging technology to drive business growth and efficiency. Adept in IT solutions, infrastructure planning, and cloud architectures. Seeking opportunities to collaborate and apply my academic learnings to real-world challenges. Open to connecting with professionals in the IT and management sectors for knowledge exchange and potential collaborations.

Cheshire, England, United Kingdom

Responsible for upgrading PCs across several Primark locations in the UK to Windows 10, as well as ensuring that all relevant software is installed in accordance with operational needs. Effectively fixed deployment and configuration concerns by collaborating with the Primark IT team and giving prompt help.

Lagos

In charge of establishing the organization's IT department by putting in place, IT infrastructures and solutions specifically designed to meet business requirements and ensuring that they comply with global best practices.Responsible for implementing the migration of the company’s on-premises solutions to the cloud in 2020 during the covid-19 pandemic to allow the company to work efficiently remotely while still operating under a secured environment and data protection.Responsible for developing a vendor management template that allows for efficient monitoring and evaluation of all registered vendors and suppliers working with the organization to measure their performance in meeting with the agreed SLAEstablishes effective firewall protocols and IT security rules to safeguard the enterprise network from external cyber-attacks and threats.In charge of offering effective automated workflow methods to decrease the turnaround time for each department and unit.Supports all of the company's digital channels, including its website, making sure they are regularly updated and always operationally secure.To get management support, identify and report on substantial gaps, dangers, and/or impending failures.Prioritize communication with management via update meetings to collaborate on immediate remedial actions.Coordinates the department's daily operations, create a yearly budget that meets the demands of the business, and makes sure that the department performs at least 80% of its budgeted tasks. conducts evaluations of the department's performance every month and every three months.Developed an IT support site in 2020 for efficient tracking and giving prompt resolution to users' IT-related concerns raised via a support ticket and resolve within a predetermined period for enhanced productivity while working remotely.Prioritize communication with management through update meetings so that you may work together on quick corrective measures.

United States

Search engine evaluation by examining various search queries from users around the world (work with the top search engine companies in the world).Data simulation using AI and ML tools to aggregate human experiences and provide insightful data that can be used to enhance user experience across various projects or models.Data collection projects (e.g., voice recording, image collection, etc.)Video classification, transcription, object tracking (with additional Speed Labeling capabilities to automate across frames), object detection, and time stamping projects.Evaluate different website content and landing pages to ensure they are relevant to queries, context, culture, and needs of users to deliver high-quality results.Virtual assistant, project reporting, and evaluation of sample data in providing adequate feedback to project supervisors.

Lagos,Nigeria

Planning and delivering software platforms used across multiple products and services offered by the company.Assist in updating application development policies to ensure that all future applications meet the latest technical requirements.Ensure all security policies are in place to prevent external threats to company databases and infrastructures.Direct and organize team members as they complete daily duties and activities that have been allocated to them.Assist all users in promptly resolving their day-to-day IT concerns.Deployment, installation, and maintenance of Avaya call center solutions tailored to the requirements and architecture of each individual client.Run routine maintenance on all Avaya servers in the production and test environments, including security patches and backups.

Lagos

Installation and maintenance of Integrated Power Management Solutions for telecommunication sites.System (Hybrid Solution) for Telecom site, Free Cooling Unit, Line conditioning unit, and Auto phase selector.BTS installation and configuration. Installation and configuring of Remote Network Monitoring System (NMS) for BTS site.Installation, configuration, and maintenance of lithium-ion battery solution integrated with charging battery monitoring system (CBMS)Consult with the Infrastructure provider and ensure quick resolution of technical issues at the BTS site. Project management and implementation.

Lagos

Identify, investigate, and fix hardware, software, or other network and system issues, and replace faulty parts.Help with application testing and deployment, and quickly address customer complaints about programs and applications.Assist in the design, implementation, monitoring, and Maintaining of LAN and WAN.Monitor PC equipment flow and administration to all the users within the region for effective utilization.

Master'S Degree, It Management, Distinction

Activities and Societies: Course Representative MSc. IT Management January 2023 cohort and Secretary of Nigerian Society Sheffield Hallam.

B.Sc., Electronic/Electrical Engineering, 2Nd Class Hons

Activities and Societies: Member Power Club and Nigeria Society of EngineersGraduated with Honors in Electronic/Electrical Eng., Majored.