Client: Michigan Department of Transportation (MDOT)• Participates in the requirement meetings and functional design document review meetings to understand the requirements to better author the test cases for the Project. • Works closely with business analyst and business to clarify requirements. • Prepares the project test plan; and test closure according to standard templates and adheres to organization policies, standards, and guidelines. • Learns new tools identified for use on a Project. • Prepares Test Scenarios (project based). • Prepares test data and ensures the QA environment is ready for test case execution, including interfaces. • Prepares and executes test cases and maintains user story traceability against the user stories/requirements. • Responsible for defect management including identification of QAT defects and remediation tracking by maintaining the traceability to user story • Prepares and ensures Sprint Sign off after each sprint or as required and obtains sign off from product owners. • Works with UX/UI Designer of the Project to assist them adding defect(s) or raise defects in their absence. • Works closely with QA Specialist on complex Projects and on unique deliverables for the Project(s), • Adheres to all QA processes and procedures. • Ensures all QA responsible SEM documents identified for the project are completed, reviewed, and approved in alignment with area processes.

Worked in four different roles:• Assistant Manager Technical, Sales and Marketing (JUN 2019 - OCT 2019)• Manager (City), Barishal Telecom Division (OCT 2019 - FEB 2020)• Manager (Telecom), Gopalganj Telecom Division (FEB 2020 - AUG 2023)• (Additional Charge) Deputy General Manager (Telecom), Gopalganj Telecom Division (AUG 2020 - AUG 2023)Job Functions:• Conducting market analysis, reviewing tariff rates, evaluating marketing strategies and initiating digital marketing.• Managing technical operations at the field level, including proactive maintenance and troubleshooting of issues as they arise.• Configuring, commissioning, and deploying telecommunications equipment.• Managing customer relations and ensuring client satisfaction through proactive communication and effective problem resolution.• Performing administrative and revenue management tasks to ensure operational efficiency and financial success.• Coordinating and collaborating with stakeholders to foster cooperation and maximize benefits derived from projects.• Participating in Provisional Acceptance Tests (PAT) and Final Acceptance Tests (FAT) for telecom equipment, ensuring optimal quality of equipment and network devices.Achievements: • Mastered Access Gateway (AGW) technology within the allocated time frame while adhering to quality standards, seamlessly migrating over 2000 PSTN users in a span of two months, led to around thirty percent cost savings, enhanced customer satisfaction, and received recognition from the reporting manager.• Planned and orchestrated deployment of a GPON network in collaboration with vendors, adeptly identifying and resolving blocking issues and challenges to ensure timely setup and handover of deployed OLT and OSP networks with maximum quality.

Role: Team Lead, Project Lead (SRBD DPI Y2018 & Y2019)Job Functions: • Project leadership: Planning, Mentoring, Stakeholder Meetings, Problem Solving, Team Management, Monitoring, Evaluation.• Development Process Innovation: Implementing CI/CD, Automation of builds, analysis, tests, validation, reporting, releases, and documentation. • Software Configuration Management: Administration and maintenance of repositories, setting branching policies, Auditing, and Archiving.• AWS DevOps Support: Deploying packages, Monitoring and Securing infrastructure, Automating procedures, Load balancing, Database, and Content backup and restore.• Software Quality Assurance: Automation of Analysis and test jobs, Measuring coverage, and Documenting standards for process improvements.• Web Services and Tools Development: Developing Quality Dashboards, Developing small tools and APIs for automating processes, and implementing POCs.Achievements:• Directed the implementation of CI/CD systems for iOS, Android, Windows, and Tizen platform projects using Jenkins and QuickBuild. Incorporated repository with build, test automation and Appstore release processes for higher efficiency - leading to recognition from Samsung Mobile R&D office with the prestigious “Head of Mobile R&D Award”.• As a Scrum Master, led a team of six engineers in the 'SRBD DPI' project, ensuring timely delivery of all project deliverables while meeting end goals. The project was evaluated as 'A category' by the SRBD project management office based on its impact and performance.• As an AWS DevOps engineer, supported B2B project by automating release and infrastructure procedures using Ansible, Jenkins, Terraform, Puppet, and Chef. This resulted in successful transition of DevOps support responsibility to SRBD.

Job Functions:• Software Quality Assurance: Test Planning, System Testing (Manual), Test Management, Test Automation (Piloting), Administration of Static Analysis Tools and Processes, Open Source Verification and Compliance, Documentation, Automation, and Integration of Test Processes.• Software Process Management: Process Tailoring, Auditing, Review, Promoting Agile Culture, and Enforcing and Facilitating Code Reviews.• SCM Administration and Repository Management: Setup and administration of Git/Gerrit, SVN/Phabricator, Perforce/Swarm systems, Administration of permissions, backup, and branching processes.• Web Services and Tools Development: Developing Quality Dashboards (Database, REST API, etc.) for greater visibility of Quality status.• Structural Analysis: Structural analysis of selected projects to identify design issues and improvement areas.• Team Management: Task management, Communication, Mentoring, Reporting, Documentation.Achievements:• Spearheaded the implementation of automated static analysis procedures utilizing tools like Jenkins, SonarQube, Tailor, and Swiftlint. Developed and integrated a comprehensive Quality Dashboard using Wordpress, PHP, and MySQL, offering transparent insights into code quality status for top management. This initiative garnered recognition, resulting in the prestigious "Icon of the Month, August 2017" award.• Stepped up to lead the quality assurance team in the absence of the team lead, ensuring timely delivery of all yearly quality deliverables, including audits, reviews, and documentation for the project. Additionally, conducted training sessions for over 150 engineers on Agile processes, facilitating a smooth transition to agile deployment. These contributions earned recognition from top management, and I was honored with the "Staff Employee of the Year 2017" award.

Job Function:• Software Testing: Test planning, System Testing (Functional/ Non-Functional, Mobile app testing, Regression testing, Exploratory Testing), Test Management, Static Analysis.• Structural Analysis: Conduct structural analysis of selective projects to identify gaps between design and implementation and suggest improvements.• Open Source Verification: Verify open source licenses for commercial and R&D software and ensure resolution of non-compliance issues.• Software Configuration Management (SCM): Manage branching and access permissions of repositories and streamline the code review process.• Tools Development and Administration: Develop tools and systems as best practices.Achievements:• Conducted software architectural analysis of the "Artecture Draw, Sketch, Paint" project using Klocwork architecture and identified three major improvement areas. This initiative was recognized as a major yearly quality best practice.• Trained over 200 engineers on open source license issues, tools, and verification techniques to promote careful usage of open source code in commercial products, achieving 100% compliance with open source license issues.• Provided on-demand system test support to various R&D projects (Artecture, Prayer Alarm, etc.) in accordance with SRBD quality standards, ensuring high-quality deliverables to customers.• Automated the static analysis process and developed a KPI management system for process improvements.

Job Functions:• White-box Testing: Administering the transfer verification process, including static analysis, open source verification, KPI analysis, and documentation.• System Testing: Planning, exploratory testing, test case creation, test management, and generating test completion reports.• Data Analysis: Collecting data, analyzing it, creating reports, and automating tasks in Excel.• Training: Providing training to new hires on the transfer verification process and associated tools.• QA Tools Development and Administration: Creating automation scripts and macros for efficiency, managing firewall exceptions, and overseeing tools access for security.Achievements:• Automated manual static analysis process to increase efficiency of the team operations and the effort was appreciated by by the Top management with the award of "Icon of the Month, August 2012".• Achieved a rapid promotion to lead engineer position within one year due to dedication, hard work, and substantial contributions to automating manual static analysis and verification procedures.

Job Functions:• White-box Testing: Administering the transfer verification process, encompassing static analysis, open source verification, and documentation.• Testing: Test Planning, conducting exploratory testing, system testing, and managing tests.• Data Analysis: Analyzing static analysis data and conducting root cause analysis.• Training: Providing comprehensive training to new hires on the transfer verification process and related tools.• Automation: Developing automation scripts and macros to enhance operational efficiency.Achievements:• Achieved 100% compliance with the Transfer Verification Process throughout the organization.